Department of Consumer and Worker Protection Violation Business Assistance

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You can contact a Department of Consumer and Worker Protection (DCWP) settlement officer before a scheduled hearing to get help settling or correcting (curing) a DCWP violation.

To settle a DCWP violation, you must admit the charge and pay a penalty. If you admit and pay, you do not have to attend your hearing.

You may be able to cure certain first-time charges without paying any penalty. To cure a violation, you must admit the charge and submit certification that you corrected the violation within 30 days of the inspection. You must settle or submit the cure certification before a hearing on the charge begins.

You may receive an "Offer of Settlement" letter that describes your settlement and payment options. This letter also includes information about curable violations, including how to submit a cure certification.

If you do not receive this letter in the mail before your hearing date, you can send an email or a text before your hearing to see if settlement is an option.

Online

Learn about settling violations.

By Email

Send a message to LegalSettlements@dcwp.nyc.gov to find out if settlement is an option.

If your business received a violation from the Department of Consumer and Worker Protection (DCWP), you can contact the department's Business Compliance Counsel. They can help you with basic compliance and legal questions, including:

  • Violations on a Summons/Notice of Hearing 
  • Information about settlements
  • Laws and rules enforced by DCWP
  • Preparing for a DCWP inspection

They will refer requests for a legal interpretation to the Legal Division.

The Business Compliance Counsel will not:

  • Answer legal questions on the day of your scheduled hearing
  • Provide legal advice
  • Recommend any course of action
  • Give a legal opinion about DCWP's legal interpretations

If you contact the Business Compliance Counsel on the day of your hearing, they will refer you to the Office of Administrative Trials and Hearings (OATH).

You can also get information about tobacco and K2 laws. For information about tobacco laws, go to the Tobacco Laws page.

By Email

Email BCC@dcwp.nyc.gov.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

On the DCWP website you can:

  • Live chat with a DCWP representative
  • Learn about laws you need to know and obey
  • Learn about other licenses you might need
  • Download valuable publications, tips, and FAQs 
  • Request an inspection
  • Read checklists to learn what DCWP inspectors look for in your industry and avoid violations
  • Learn how to handle consumer complaints 
  • Pay fines by credit card
  • Resolve a DCWP violation
  • Update important business information, including your contact information, your name or business name, and corporate officer information
  • Request the replacement of a lost, stolen, or damaged DCWP license document
  • Download DCWP's model contracts and model receipts, required signs, and other templates

Go to the DCWP Business Toolbox.

K2 is an illegal drug. Under federal, state, and City laws, selling K2 is illegal and can result in imprisonment, significant fines, and the suspension or revocation of a business's Tobacco Retail Dealer License.

Learn about K2, including related New York City laws.

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