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Assistance is not available in person or by phone at this time, but you can still get assistance by email.
You can contact a Department of Consumer Affairs (DCA) settlement officer before a scheduled hearing to get help settling or correcting (curing) a DCA violation.
To settle a DCA violation, you must admit the charge and pay a penalty. If you admit and pay, you do not have to attend your hearing.
You may be able to cure certain first-time charges without paying any penalty. To cure a violation, you must admit the charge and submit certification that you corrected the violation within 30 days of the inspection. You must settle or submit the cure certification before a hearing on the charge begins.
You may receive an "Offer of Settlement" letter that describes your settlement and payment options. This letter also includes information about curable violations, including how to submit a cure certification.
If you do not receive this letter in the mail before your hearing date, you can send an email or a text before your hearing to see if settlement is an option.
Learn about settling violations.
Send a message to LegalSettlements@dca.nyc.gov to find out if settlement is an option.