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If you are a City government employee or retiree, you can get information about health, retirement, and other human resources benefits, including:

  • Health plan benefits
  • Retirement and pension benefits
  • 457 and 401(k) savings plans
  • Counseling and referrals

Coronavirus (COVID-19) Alert

The NYCERS Call Center and the Walk-in Center is open Monday through Friday, 8 AM to 5 PM, to answer questions and schedule consultations.

Fully completed forms may be placed in a secure drop box at NYCERS’ 340 Jay Street entrance Monday to Friday, 8 AM to 5 PM.

Telephone and video consultations are also available. Due to increased call volume, you may experience longer wait times, and voice mails may be returned after hours. You’re encouraged to access NYCERS services online. 

You can get information about benefits available to New York City Employee Retirement Services (NYCERS) members, retirees, and beneficiaries.

NYCERS manages retirement and pension benefits for the following City agencies:

  • City of New York
  • City University of New York
  • Department of Corrections
  • Department of Sanitation
  • Health and Hospitals Corporation
  • Municipal Water Authority
  • New York City Housing Authority
  • New York City Transit Authority
  • NYC Construction Authority
  • NYC Department of Transportation
  • NYC Housing and Development Corporation
  • NYC Off Track Betting
  • NYC Police Department (non-uniformed ONLY)
  • NYC Rehabilitation Mortgage Insurance Corporation
  • NYC Taxi and Limousine Commission
  • Triborough Bridge and Tunnel Authority

NYCERS also manages benefits for State agencies that used to be City agencies if NYCERS members still work there.

Online

Get information and assistance from NYCERS.

In Person

You can visit the NYCERS Customer Service Center for assistance. Appointments are encouraged but not required.

To help Customer Service respond to your inquiry when you visit, please bring the following:

  • NYCERS Member number or Pension number
  • Social Security number
  • A photo ID that includes your signature
  • Copies of correspondence you are questioning 
  • Documentation to support your claim

The NYCERS Customer Service Center is located at:

340 Jay Street, Mezzanine Level
Brooklyn, NY 11201

Walk-In Hours:

  • Monday, Wednesday: 8 AM to 6 PM
  • Tuesday, Thursday: 8 AM to 5 PM
  • Friday: 8 AM to 3 PM

The Center is closed on holidays.

By Phone

  • Agency: New York City Employees' Retirement System
  • Phone Number: (347) 643-3000
  • Business Hours: Monday - Friday: 8 AM - 5 PM

New York City Police Pension Fund

The New York City Police Pension Fund covers NYPD uniformed police officers (active or retired) and their beneficiaries. You can get more information and assistance from the Fund.

Online

Visit the New York City Police Pension Fund website.

By Phone

Call 311 for assistance.

New York City Fire Department Pension Fund

The New York City Fire Department (FDNY) Pension Fund is for the City's firefighters, fire officers, and non-uniformed civilian employees of the FDNY.

Call 311 for assistance by phone.

Employees, prospective employees, and retirees of the Department of Education can get information and assistance with payroll, health benefits, certification, leave, or other human resources issues.

Online

Learn about employee benefits from the Department of Education.

By Phone

Call 311 for assistance.

If you are a non-unionized City worker or retiree, you can get information about employee and health benefits from the Management Benefits Fund.

Online

Learn more about the Management Benefits Fund.

By Phone

Call 311 for assistance.

Coronavirus (COVID-19) Alert

The Office of Labor Relations walk-in center, located at 22 Cortlandt Street in Manhattan, is closed until further notice.

The Health Benefits Program for Retirees phone line is providing automated information only.

Due to the closure of the office, retirees who mailed or faxed forms or correspondence on or after March 11, 2020 must resubmit inquiries and documents as follows:

Learn more about service changes.

If you are a City government retiree, you can get information about health plan benefits.

If you are a current City employee, contact your agency's health benefits representative in the Human Resources office.

Online

Learn more about health plan benefits for City government retirees.

In Person

Office of Labor Relations
22 Cortlandt Street
New York, NY 10007

Walk-in Hours: Monday to Friday, 9 AM to 3 PM

By Phone

  • Agency: Office of Labor Relations
  • Division: Health Benefits Program for Retirees
  • Phone Number: (212) 513-0470
  • Business Hours: Monday - Friday: 10 AM - 4 PM

NYC Medicare Advantage Plus Plan for Retirees

The City and the Municipal Labor Committee selected an alliance between Empire BlueCross BlueShield and Emblem Health to provide the NYC Medicare Advantage Plus Plan to City retirees and their eligible dependents. 

Up to date information about the NYC Medicare Advantage Plus Plan is available online and by phone.

Online

Learn more about the NYC Medicare Advantage Plus Plan.

Get answers to frequently asked questions about the new plan.

By Phone

  • Agency: Office of Labor Relations
  • Division: NYC Medicare Advantage Plus Plan Hotline
  • Phone Number: (833) 325-1190
  • Business Hours: Monday - Friday: 8 AM - 9 PM

If you are a City employee or retiree, you can get information about 457 and 401(k) savings plans.

Online

Learn more about Deferred Compensation programs.

By Phone

  • Agency: Office of Labor Relations
  • Division: Flexible Spending Accounts Program
  • Phone Number: (212) 306-7760
  • Business Hours: Monday - Friday: 9 AM - 5 PM

The City of New York offers its employees a Flexible Spending Accounts (FSA) Program, which allows City employees to deposit a portion of their pre-tax income into accounts maintained for certain health and dependent care expenses.

The programs under FSA include:

  • Dependent Care Assistance Program (DeCAP)
  • Health Care Flexible Spending Account (HCFSA)
  • MSC Buy-Out Waiver Program

Learn more about the Flexible Spending Accounts (FSA) Program.

Contact the FSA Program.

The City is doing a review to confirm that all dependents of City employees and retirees enrolled in the City’s Health Benefits Program are eligible. This process is called the Dependent Eligibility Verification Audit. 

If you are a City employee or retiree and have any enrolled dependents on your City health benefits coverage, you should have already received a letter explaining the audit. 

If you are the only person covered by your City Health Benefits Program, you would not have received the letter. The audit does not affect people who do not have enrolled dependents.

Reason for Verification Audit

The City is conducting the dependent verification audit to make sure that only eligible dependents receive health benefits. 

The City has a responsibility to manage health care costs and ensure that health plans offered through the City cover only those who meet the eligibility criteria.

Further Assistance

If you have questions or concerns about the audit and the letters related to the verification process, you can get information and assistance from the Dependent Eligibility Verification Center.

Call 311 for assistance by phone.

You can get assistance if you are a City employee or retiree having difficulty with your health benefits or pension funds.

If you are a current City employee, you should first contact your agency's health benefits representative in the Human Resources office.

  • Agency: Comptroller
  • Division: Community Action Center
  • Phone Number: (212) 669-3916
  • Business Hours: Monday - Friday: 9 AM - 5 PM

Coronavirus (COVID-19) Alert

The Office of Labor Relations walk-in center, located at 22 Cortlandt Street in Manhattan, is closed until further notice.

Due to the closure of the office, retirees who mailed or faxed forms or correspondence on or after March 11, 2020 must resubmit inquiries and documents as follows:

Learn more about service changes.

If you are a City employee or retiree, you can get information about Medicare Part B premium reimbursement.

Online

Learn more about Medicare Part B reimbursement.

In Person

Office of Labor Relations
22 Cortlandt Street
New York, NY 10007

Walk-in Hours: Monday to Friday, 9 AM to 3 PM

By Phone

  • Agency: Office of Labor Relations
  • Division: Health Benefits Program for Retirees
  • Phone Number: (212) 513-0470
  • Business Hours: Monday - Friday: 10 AM - 4 PM

If you are a City employee, you and your eligible dependents can receive information, counseling, and referrals to help you with personal and social problems through the City's Employee Assistance Programs (EAPs).

These problems can include:

  • Stress
  • Alcoholism
  • Drug abuse
  • Mental health
  • Family difficulties

Online

Learn more about the NYC Employee Assistance Program.

By Phone

  • Agency: Office of Labor Relations
  • Division: City Employee Assistance
  • Phone Number: (212) 306-7660
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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