Coronavirus (COVID-19) Alert

Limited In-Person Assistance Available by Appointment Only

For health and safety reasons, the Department of Consumer and Worker Protection (formerly Consumer Affairs) cannot serve walk-ins, but you can schedule an appointment.



By Phone

Call (212) 436-0259 (Monday - Friday, 9 AM - 4 PM).

Online Services Available

In-person services are limited. Please pay online.

You can pay Consumer Affairs violation fines by credit card, money order, or check.

Credit cards accepted at DCA include Visa, MasterCard, American Express, and Discover Card. You cannot use a credit card to make an installment payment to DCA. You can use a credit card to pay a balance in full. Credit card payments are subject to a convenience fee.  

You can also email a DCA representative if you have payment questions.


Learn more about paying fines and fees.

By Mail

DCA Collections Division
42 Broadway, 5th Floor
New York, NY 10004

By Phone

Coronavirus (COVID-19) Alert

Phone assistance is currently unavailable.

If you have payment questions, send an email to Please include the business name, address, and summons/violation number in your email.

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