The Human Resources Administration (HRA) ACCESS HRA website and free mobile app allow you to get information, apply for benefit programs, and view case information online.

You must create an ACCESS HRA account to apply for benefits and view case information that is securely connected to your HRA case. Your username and password are the same for both the website and mobile app.

Visit the ACCESS HRA website.

Download the ACCESS HRA mobile app.

View instructional videos that show you how to use ACCESS HRA.

Read the ACCESS HRA User Guide for helpful tips on how to use the ACCESS HRA website and mobile app.

If you have problems using ACCESS HRA, you can send an email to AccessHRAhelpdesk@dss.nyc.gov.

The ACCESS HRA website allows you to submit the following items online after you set up your ACCESS HRA account:

  • Application for SNAP (Food Stamps) or Cash Assistance
  • Recertification application for SNAP (Food Stamps) or Cash Assistance 
  • Periodic report for SNAP (Food Stamps) 
  • Application for Emergency Cash Assistance, also known as a One Shot Deal
  • Application for Child Care in Lieu of Cash Assistance (CILOCA)
  • Application or renewal application for the Fair Fares NYC discount

You can also use the ACCESS HRA website to request:

  • Changes to your SNAP (Food Stamps) case
  • Closure of your SNAP (Food Stamps) case
  • Changes to your Cash Assistance case 
  • Emergency grants for your Cash Assistance case

ACCESS HRA allows you to print a prepopulated Medicaid Renewal form.

The free ACCESS HRA mobile app can be downloaded onto a mobile device, such as a  smartphone or tablet. 

You must have or create an ACCESS HRA account to use the mobile app. You can use the same login information as the website. 

You can use the app to:

  • Upload required documents on the My Uploads page by taking a picture or choosing an image from your gallery
  • Enroll to receive push notifications related to your case, such as appointment reminders and messages, directly on a mobile device

You must have or create an ACCESS HRA account and link it to your HRA case to use the features described below.

You can use the website and mobile app to see your:

  • Application or case status
  • EBT Card Balance
  • Recent payments
  • Upcoming appointments
  • Documents that HRA received and added to your case
  • List of required documents that HRA still needs for your case
  • HRA notices
  • Mailing address, phone number, and email address on file

You can also use the website and mobile app to: 

  • See the next steps required to complete your application or recertification
  • Request a budget letter
  • Update your mailing address, phone number, and email address
  • Sign up to go paperless and receive notices electronically
  • Sign up for text alerts about upcoming appointments
  • Link your HRA case Profile to a Partner Organization