Need something else?

If you are a homeless family, a single pregnant woman, or a single adult, you can apply to enter the shelter system.

The Department of Homeless Services (DHS) homeless shelter system provides temporary, emergency shelter. You can get the address for an emergency shelter intake center. DHS does not provide transportation services to the shelter.

You can also get assistance if you are about to become homeless. If you would like to speak to a counselor, 311 can give you the address of your local HomeBase office.

If you are in need of immediate housing assistance and have nowhere to stay tonight, you should seek emergency shelter assistance. You must go to the Prevention Assistance and Temporary Housing (PATH) Office to apply for shelter if you are: 

  • A homeless family with children under 21 years of age 
  • A homeless single pregnant women
  • A homeless family that includes a pregnant woman

All family members must be present when applying. You must bring identification. Except for single pregnant women, you must bring documents proving that you are a family.

Specific Shelter Locations Not Provided by 311

The PATH Office is the only DHS intake facility for families with children or single pregnant women. Applying for shelter at PATH is the first step in the process. 311 does not provide the locations of individual shelters.

Required Documents for Intake

To apply for shelter, you must bring identification and proof that your household meets the definition of a family. 

Examples of identification include: 

  • Driver's license
  • Passport or visa
  • Welfare card
  • Green card
  • Picture employment card
  • Birth certificate
  • Social security card
  • Medicaid card
  • IDNYC
  • Pay stub

Examples of documents showing the definition of a family is met include: 

  • Child's birth certificate that lists the adult as the parent
  • Proof of legal custody
  • Documents filed in court or with the Department of Health for paternity
  • Marriage certificate or domestic partnership certificate

Learn more about how families with children or pregnant women can apply for shelter.

You can also call the PATH Office for more information. 

Language Assistance

Interpreter assistance will be made available if you do not speak English, or if you are deaf or hard of hearing.

What Not To Bring

Do not bring any:

  • Contraband, alcohol, or illegal substances
  • Expensive personal belongings
  • Friends, visitors, or anyone who is not a member of your family
  • Food
  • Pets (Service animals are permitted.)

Smoking is not allowed.

PATH Intake Facility Location

The PATH Office is open 24 hours, 7 days a week, including holidays. The intake facility meets all building requirements as outlined by the Americans with Disabilities Act (ADA).

  • Agency: Department of Homeless Services
  • Division: Prevention Assistance and Temporary Housing Office (PATH) Main Office
  • Address: 151 East 151 Street, Bronx, NY, 10451
  • Phone Number: (718) 503-6400
  • Business Hours: 24 hours, 7 days a week

Found Not Eligible at PATH Office

If you are a homeless family or pregnant woman who has gone to the PATH office and been told that you do not meet the eligibility requirements for shelter, you should call PATH for further assistance.

  • Agency: Department of Homeless Services
  • Division: Prevention Assistance and Temporary Housing Office (PATH) Intake
  • Address: 151 East 151 Street, Bronx, NY, 10451
  • Phone Number: (844) 347-7284
  • Business Hours: 24 hours, 7 days a week

You must go to the Adult Family Intake Center (AFIC) to apply for shelter if you are:

  • A homeless married couple
  • A homeless family with no children under the age of 21
  • An unmarried homeless couple who meets the DHS definition of a family unit

Children under the age of 21 cannot be accepted at this center. To apply for shelter, you must bring identification and proof that your household constitutes an adult family. 

Intake Facility Location

The AFIC is located in Manhattan at 400-430 East 30th Street (corner of 1st Avenue). The center is open 24 hours a day, 7 days a week. The intake facility meets all building requirements as outlined by the Americans with Disabilities Act (ADA).

Required Documents for Intake

To apply for shelter, adult families must be:

  • A married couple with a valid marriage certificate, OR
  • Two adults legally registered as domestic partners who can demonstrate that they have lived together for the past 6 months, OR
  • Two or more adults who can demonstrate that they have lived together for the past 6 months and can demonstrate that a medical condition or other situation requires that they be sheltered together, OR
  • Two or more adults who can provide birth certificates to prove a parent/child or sibling family relationship.

Learn more about how adult families can apply for shelter.

Language Assistance

Interpreter assistance will be made available if you do not speak English, or if you are deaf or hard of hearing.

    What Not To Bring

    Do not bring any:

    • Contraband, alcohol, or illegal substances
    • Expensive personal belongings
    • Friends, visitors, or anyone who is not a member of your family
    • Food
    • Pets (Service animals are permitted.)

    Smoking is not allowed.

    Specific Shelter Locations Not Provided by 311

    AFIC is the only DHS intake facility for adult families. Applying for shelter at AFIC is the first step in the process.  311 does not provide the locations of individual shelters.

    If you are a homeless single man or woman, 18 or older, you must first go to an intake facility to apply for emergency shelter.

    If you have been in a shelter within the past 12 months, you should go back to that shelter. Otherwise, you should go to an intake facility.

    Identification Documents for Intake

    Bringing ID with you is strongly suggested, though not required. The following forms of ID are very helpful during the intake process:

    • Any form of ID with a picture and proof of age. Examples include:
      • Driver's license
      • IDNYC
      • State-issued ID
      • Passport
      • Visa
      • Welfare card
      • Green card
    • Social Security card
    • Medicaid card
    • Your most recent pay stub if you are working

    Learn more about how single adults can apply for shelter.

    Language Assistance

    Interpreter assistance will be made available if you do not speak English, or if you are deaf or hard of hearing.

    What Not To Bring

    Do not bring any:

    • Contraband, alcohol, or illegal substances
    • Expensive personal belongings
    • Friends, visitors, or anyone who is not a member of your family
    • Food
    • Pets (Service animals are permitted.)

    Smoking is not allowed.

    Specific Shelter Locations Not Provided by 311

    Applying for shelter at an intake center is the first step in the process. 311 does not provide the locations of individual shelters.

    Intake Facility Locations

    All intake facilities for individual adults are open 24 hours, 7 days a week, including holidays. Intake facilities meet all building requirements as outlined by the Americans with Disabilities Act (ADA).

    Transgender individuals may use the intake center that matches their gender identity.  Gender identity is the gender you identify with, regardless of your biological gender or legal identity.

    MEN:

    30th Street Intake Center 
    400-430 East 30th Street (at 1st Avenue), Manhattan

    WOMEN:

    • Agency: Department of Homeless Services
    • Division: HELP Women's Center
    • Address: 116 Williams Avenue, Brooklyn, NY, 11207
    • Phone Number: (718) 483-7700
    • Business Hours: 24 hours, 7 days a week

    • Agency: Department of Homeless Services
    • Division: Franklin Women's Shelter
    • Address: 1122 Franklin Avenue, Bronx, NY, 10456
    • Phone Number: (929) 281-2330
    • Business Hours: 24 hours, 7 days a week