New York City residents who want to apply for an IDNYC card must fill out a new application. You can get an IDNYC application form at any IDNYC Enrollment Center. The application is available in over 35 languages.

You must make an appointment to visit an IDNYC Enrollment Center except for sites where walk-ins are welcome on certain days. Visit the IDNYC website for walk-in site information. You must bring four points of documentation (3 points identity, 1 point residency) to your appointment to qualify for an IDNYC card. Visit the IDNYC Documents Required to Apply page to learn more and confirm you qualify for an IDNYC card. 

IDNYC Enrollment Center staff will review your documentation and complete the enrollment process. Your original application and documentation will be returned to you during your visit. Your photograph will be taken.

If your application is approved, you should receive your IDNYC card in the mail approximately 14 business days after you visit an IDNYC Enrollment Center.

If you already have an IDNYC card and need a replacement card, you must also fill out a new application. Learn more about replacement IDNYC cards on the IDNYC Card Corrections, Changes, and Lost Cards page.

You can submit a renewal application online or in person at an IDNYC Enrollment Center. Appointments are released each week on Friday, for the following Monday through Friday. You are encouraged to submit your renewal online.

In general, you may renew your card up to 60 days before it expires, and up to 6 months after it expires. If your card expired more than 6 months ago, you will need to apply for a new IDNYC card at an IDNYC Enrollment Center.

If you choose to submit a renewal application online, you can update information on your card (such as address, email, phone number or emergency contact) through the Quick Renew Process. Some changes may require you to upload and submit a scanned copy of your documentation to make the change. Other changes (such as name or date of birth) may require you to complete your renewal in person at an IDNYC Enrollment Center.

After you submit your renewal, you should receive your IDNYC card in the mail in approximately 14 business days.

Online

Renew your IDNYC card online. 

You can renew your IDNYC online using your IDNYC number, which can be found on the front of your card.  If you do not have your IDNYC number, you can renew online but will need to sign up for an account with IDNYC before renewing your card online.

In Person

You must make an appointment to visit an IDNYC Enrollment Center except for sites where walk-ins are welcome on certain days. Visit the IDNYC website for walk-in site information.

Find an IDNYC enrollment center.

There are IDNYC Enrollment Centers in all five boroughs, including some temporary Pop Up locations.

Mobile Enrollment Center (IDNYC on the Go)

The IDNYC Mobile Command Center is an enrollment center on wheels that visits locations throughout the city. It operates like any other IDNYC Pop Up IDNYC Enrollment Center. Appointments may be required. 

When the bus is scheduled to visit a location, it will be listed in IDNYC's appointment tool. These scheduled visits will also be displayed on the IDNYC website's “Location” page, listed under the Pop Up IDNYC Enrollment Centers section. A long-range schedule of the bus's appearances is not available. 

The vehicle complies with the Americans with Disabilities Act (ADA) and is accessible. 

Temporary Pop Up Enrollment Centers

In addition to the permanent IDNYC Enrollment Centers in each borough, Pop Up Enrollment Centers open temporarily throughout the City.

If the location where you started your application process has closed, you should make an appointment at another Enrollment Center. 

If you applied at a temporary location and were instructed to pick up your IDNYC card because it will not include an address, the IDNYC customer service representative should have told you from which permanent location to pick it up. If you have questions, 311 can forward your information to IDNYC and an IDNYC customer service representative will contact you. You should provide your IDNYC Number from the receipt given to you at the Enrollment Center.

You must make an appointment to visit an IDNYC Enrollment Center except for sites where walk-ins are welcome on certain days. Visit the IDNYC website for walk-in site information.

Find an IDNYC enrollment center.

You can make an appointment for you or for someone else on the IDNYC online portal or through 311. Appointments are released each week on Friday, for the following Monday through Friday.

Do not book more than one appointment per person.  If you cannot attend your scheduled appointment, please cancel and reschedule the appointment for a later date and time. Check daily for appointment availability.  

You will get a confirmation number when you make your appointment. You will not need your confirmation number when you go to your appointment.

If you provide an email address when you make your appointment, you should receive an email with your appointment date, time, and location.  It should also include your confirmation number. 

To reschedule, cancel, or look up your current IDNYC appointment, you need to provide your Confirmation Number and the exact spelling of your first and last name.

You can reschedule, cancel, or look up your appointment online at nyc.gov/IDNYC, or 311 can do it for you. 

If you are using a document that is in a language other than English or Spanish, IDNYC customer service representatives must arrange for a translator to be present at your appointment. 

When making your appointment, include your language in the “Special Instructions” field of the appointment request form. 

All translation services will be provided free of charge.

Services for Non-English Speakers

Free interpretation services in all foreign languages are available at all times at IDNYC Enrollment Centers.

Services for People who are Blind or Low Vision

IDNYC offers applications in Braille and in large print (16 point font). They are available upon request at IDNYC Enrollment Centers. The website is also accessible for those using screen readers.

Services for People who are Deaf or Hard of Hearing

American Sign Language (ASL) interpretation is available through a video relay service at IDNYC Enrollment Centers.

Services for People with a Physical Disability

All IDNYC Enrollment Centers comply with the Americans with Disabilities Act (ADA) and are accessible.

IDNYC has a full disability access plan, which is available online at nyc.gov/IDNYC.

The IDNYC homebound program is temporarily suspended. However, 311 can still send your information to the IDNYC Homebound team and an IDNYC customer service representative will follow up with you regarding next steps. 

If you are able to get to an IDNYC Enrollment Center, all sites comply with the Americans with Disabilities Act (ADA) and are accessible. IDNYC customer service representatives will provide reasonable accommodations upon request.

Examples of the types of reasonable accommodations that can be provided are:

• Sign Language interpretation
• Help for someone who is blind
• Scheduling at convenient times
• Help reading and completing forms

If your IDNYC application is denied, you will receive a letter that will explain the reason your application was denied.

If you would like a secondary review of your denied application, you must call 311within 30 days of the date on the denial letter. 

311 will forward your request to IDNYC customer service representatives who will contact you within 14 business days, to schedule an appointment for a secondary review. Please do not schedule your own appointment. Secondary Review appointments are only made by IDNYC customer service representatives.

You may also reapply for an IDNYC card at any time. 

If you have additional questions or concerns, 311 can forward your comments to IDNYC.

IDNYC cards are only issued by the IDNYC program. They are currently free.

You can report someone you think is selling fake IDNYC cards.