Need something else?

If the Department of Sanitation has never previously collected at an address or if the location has been vacant for a time, you must request trash collection.

New trash collection requests are required for:

  • New residential construction
  • Renovation of previously vacant residential buildings
  • Residential conversions of old commercial or industrial buildings
  • New locations for non-profit institutions

Sanitation does not collect from the front of a vacant lot, even if it's designated for residential use.

Your trash collection request must include:

  • Contact name
  • Daytime phone number
  • A copy of the Certificate of Occupancy

It normally takes about 2 weeks to receive a response.

Additional Requirements for Non-Profit Institutions

Non-profit organizations do not need to include a copy of their Certificate of Occupancy but must include documentation of non-profit tax exempt status and one of the following:

  • A Notice of Assessment Statement from the Department of Finance verifying tax real estate tax exempt status of their premises
  • A letter from a City Agency stating that the agency funds the non-profit at the address where service is being requested

Request New Collection Services


Request trash and recycling collection service for a private residence or non-profit organization.

By Mail

Send your request and required documents to:

Department of Sanitation
Office of Collection Services
125 Worth Street, Room 700
New York, NY 10013

By Fax

Submit your request and required documents to (212) 788-3915.

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