Need something else?

You can get information and assistance with:

  • Applying for Medicaid
  • Financial assistance programs for Medicare
  • Comparing Medicare plan choices

Learn about healthcare assistance for older adults age 65 and over.

The Health Insurance Information Counseling and Assistance Program (HIICAP/SHIP) offers free counseling to older adults on:

  • Medicare enrollment
  • Comparing and selecting a Medicare plan
  • Enrolling in a Medicare plan
  • Elderly Pharmaceutical Insurance Coverage (EPIC)
  • Medicare Prescription Drugs (Medicare Part D)
  • Medicare Part A, Part B, and Part D
  • Medicare Advantage/Medicare Health Plans (HMO, POS, PPO, SNP)
  • Medicare Saving Programs (including QMB, SLMB, and QI)
  • Dual eligible (Medicare and Medicaid)
  • Medigap/Medicare Supplement insurance
  • Medicare Preventive Services 
  • Part D Extra Help/Low Income Subsidy (LIS)

You must make an appointment for in-person assistance.

HIICAP assists with Medicare and related health insurance questions only. HIICAP does not provide assistance with paying medical bills.

Learn more about HIICAP.

Call 311 or 212-NEW-YORK (212-639-9675) for assistance by phone.

Coronavirus (COVID-19) Alert

Due to the public health emergency, visits to community enrollment sites are by appointment only unless otherwise noted. During this period, you can call for information or to schedule a telephone or in-person appointment.

If you are a senior 65 and older, you can get free in-person help applying for Medicaid and financial assistance programs for Medicare.

Assistance is available at Medicaid Offices or community enrollment sites.

An enrollment facilitator will:

  • Find out if you qualify for public health insurance coverage
  • Help you enroll or recertify in Medicaid
  • Help you apply for financial assistance programs, such as the Medicare Savings Program (MSP), for Medicare

Find a Medicaid office.

You can also visit one of the community enrollment sites listed below. Most locations accept walk-ins. You can also call ahead to make an appointment.

Bronx

Morrisania Health Center
1309 Fulton Avenue, 3rd Floor
(347) 396-4705
Enrollment by Phone Only: Monday - Friday: 8:30 AM - 4:30 PM

Public Health Solutions WIC Program -East Tremont
535 East Tremont Avenue, 2nd Floor
(347) 380-1106 or (800) 344-4306                              
In Person enrollment service (By Appointment Only)
Monday: 10:30 AM - 6:00 PM
Wednesday: 8:30 AM - 4:00 PM
Phone enrollment service
Tuesday, Thursday, and Friday: 8:30 AM - 4:00 PM

New York Psychotherapy and Counselling Center
579 Courtlandt Avenue 
(800) 544-8269
Enrollment by Phone Only: Monday - Friday: 9 AM - 5 PM

Brooklyn North

C+C Apartment Management
930 Halsey Street, Basement, Office 1
(646) 942-1149 or (800) 544-8269
Enrollment by Phone Only
Monday - Friday: 9 AM to 5 PM

Fort Greene Health Center     
295 Flatbush Avenue Extension, 5th Floor 
(347) 396-4705
Monday - Thursday: 8:30 AM - 4:30 PM

Public Health Solutions Human Care Services
1042 38th Street
(646) 640-7328 or (800) 544-8269
By Appointment Only: Monday - Friday: 9 AM - 5 PM

Public Health Solutions Fort Greene Sexual Reproductive Health
295 Flatbush Avenue Extension, 3rd Floor 
(718) 312-9115 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Monday and Tuesday: 8:30 AM - 4 PM
Phone enrollment service
Wednesday, Thursday, and Friday: 8:30 AM - 4 PM

Brooklyn South

Brooklyn Chinese American Association
5002 8th Avenue
(646) 899-9025 or (800) 544-8269
In Person enrollment service (By Appointment Only)
Monday and Wednesday: 9 AM - 4:30 PM
Phone enrollment service
Tuesday, Thursday, and Friday: 9 AM - 4:30 PM

Chinese American Planning Council
4101 8th Ave, 4th Floor
(929) 270-2179
Enrollment by Phone Only: Monday - Friday: 9 AM - 5 PM

Health Essential Association
1602 Avenue U
(347) 396-4705
Enrollment by Phone Only: Tuesday: 10 AM - 4 PM

Homecrest Health Center  
1601 Avenue S, 1st Floor 
(347) 396-4705
Enrollment by Phone Only: Monday - Friday: 8:30 AM - 4:30 PM

Public Health Solutions WIC Program - Sheepshead Bay
2555 Ocean Avenue, 2nd Floor 
(347) 274-0665 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Monday: 10:30 AM - 6 PM, Thursday: 8:30 AM - 4 PM
Phone enrollment service
Tuesday, Wednesday, and Friday: 8:30 AM - 4 PM

Public Health Solutions WIC Program - Sunset Park 
462 36th St, 2nd Floor
(718) 219-4539 English and Chinese
(646) 942-1149 Spanish Only
(800) 544-8269
In Person enrollment service (By Appointment Only)
Tuesday and Thursday: 8:30 AM - 4 PM
Phone enrollment service
Wednesday and Friday: 8:30 AM - 4 PM

Sunset Park Neighborhood Senior Center
4520 4th Avenue
(347) 396-4705
Enrollment by Phone Only: Thursday: 8 AM - 4 PM

Manhattan North

East Harlem Neighborhood Health Action Center 
158 East 115th Street, 1st Floor
(917) 903-4028 or (646) 647-5016
In Person enrollment service (By Appointment Only)
Monday, Tuesday, Wednesday, and Thursday: 9 AM - 4:30 PM
Phone enrollment service
Friday 9 AM - 4:30 PM

Washington Heights Health Center
600 West 168th Street, 2nd Floor
(347) 396-4705
Enrollment by Phone Only: Monday - Friday: 8:30 AM - 4:30 PM

Metropolitan Hospital 
1901 First Avenue 3rd Floor, OPD Building
New York, NY 10029
(800) 544-8269
Monday - Friday: 9 AM - 5 PM

Manhattan South

Lower East Side/Chinatown
40 Bowery Street
(929) 270-2179 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Thursday and Friday: 9:30 AM - 5 PM
Phone enrollment service
Monday, Tuesday, and Wednesday: 9:30 AM - 5 PM

XiangSheng Medicine
27 East Broadway, 3rd Floor
(646) 647-4496 or (800) 544-8269
In Person enrollment service (By Appointment Only)
Friday and Sunday: 9:30 AM - 5 PM
Phone enrollment service
Monday, Tuesday, Wednesday, and Thursday: 9:30 AM - 5 PM

Queens

Chinese American Planning Council
133-14 41st Avenue, 7th Floor
Flushing
(646) 647-5943 or (800) 544-8269
Enrollment by Phone Only: Monday - Friday: 9 AM - 5 PM

Corona Health Center
34-33 Junction Boulevard, 1st Floor
Jackson Heights
(347) 396-4705
Enrollment by Phone Only: Monday - Friday: 8:30 AM - 4:30 PM

Elmhurst Hospital
79-01 Broadway, 1st Floor
Flushing
(646) 899-9027 or (800) 544-8269
Enrollment by Phone Only: Monday - Friday: 9 AM - 5 PM

Jamaica Health Center
90-37 Parsons Boulevard, 4th Floor
Jamaica
(347) 396-4705
Enrollment by Phone Only: Monday and Friday: 8:30 AM - 4:30 PM

KCS Flushing
42-15 166th Street
Flushing
(347) 396-4705
Enrollment by Phone Only: Friday: 9 AM - 3 PM

Li Li Ren MD PC
142-38 37th Avenue, Suite 2A
Flushing
(646) 647-5943 or (800) 544-8269
Monday - Wednesday: 9 AM - 4:30 PM
In Person enrollment service (By Appointment Only)
Tuesday and Friday: 9 AM - 4:30 PM
Phone enrollment service
Monday, Wednesday, and Thursday: 9 AM - 4:30 PM

Public Health Solutions  Maternal Child Health Program
103-24 Roosevelt Avenue, 3rd Floor
Corona
(718) 228-0718 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Tuesday and Wednesday: 8:30 AM - 4 PM
Phone enrollment service
Monday: 10:30 AM - 6 PM, Thursday and Friday: 8:30 AM - 4 PM

Public Health Solutions WIC - Astoria     
12-26 31 Avenue
Astoria
(718) 947-0036 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Monday and Wednesday: 8:30 AM - 4 PM
Phone enrollment service
Tuesday, Thursday, and Friday: 8:30 AM - 4 PM

Public Health Solutions WIC - Corona    
103-24 Roosevelt Avenue, 3rd Floor 
Corona
(718) 228-0718 or (800) 344-8269
In Person enrollment service (By Appointment Only)
Tuesday and Wednesday: 8:30 AM - 4 PM
Phone enrollment service
Monday: 10:30 AM - 6 PM, Thursday and Friday: 8:30 AM - 4 PM

Public Health Solutions WIC - Flushing   
42-60 Main Street
Flushing
(718) 947-0035 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Tuesday and Wednesday: 8:30 AM - 4 PM
Phone enrollment service
Monday: 10:30 AM - 6 PM, Thursday and Friday: 8:30 AM - 4 PM

Public Health Solutions WIC - Jamaica  
90-40 160 Street
Jamaica
(646) 647-5002 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Tuesday and Thursday: 8:30 AM - 4 PM
Phone enrollment service
Monday: 11 AM - 6:30 PM, Wednesday and Friday: 8:30 AM - 4 PM

Public Health Solutions WIC - Ridgewood     
55-05 Myrtle Avenue, 3rd Floor
Ridgewood
(347) 472-3328 or (800) 344-4306
In Person enrollment service (By Appointment Only)
Tuesday and Thursday: 8:30 AM - 4 PM
Phone enrollment service
Monday: 10:30 AM - 6 PM, Wednesday and Friday: 8:30 AM - 4 PM

Queensbridge-Riis
10-25 41st Avenue
Long Island City
(347) 396-4705
Enrollment by Phone Only: Thursday and Friday: 8:30 AM - 3 PM

Staten Island

Good Faith Adult Day Care Center
1385-1387 Bay Street
(646) 899-9025 or (800) 544-8269
Enrollment by Phone Only: Monday - Friday: 9 AM - 5 PM

Staten Island/New Dop
88 New Drop Plaza, Suite 202
(646) 570-7701 or (800) 844-4306
In Person enrollment service (By Appointment Only)
Tuesday and Friday: 9 AM - 4:30 PM
Phone enrollment service
Monday, Wednesday and Thursday: 8:30 AM - 4 PM

Empire BlueCross BlueShield no longer participate in the NYC Medicare Advantage Plus Plan. All retirees will remain in their current plans until further notice.

Retirees can use a customized Medicare Advantage Plan to receive quality healthcare.

Up to date information about the NYC Medicare Advantage Plus Plan is available online.

Online

Learn more about the NYC Medicare Advantage Plus Plan.

Get answers to frequently asked questions about the new plan.

You can get a booklet for older adults called the "Complete Guide to Health Care Coverage for Older New Yorkers."

Online

Download a copy of the booklet.

Learn more about Medicare.

By Mail

Call 311 or 212-NEW-YORK (212-639-9675) for assistance.

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