Need something else?

You can get information and assistance with:

  • Applying for Medicaid
  • Financial assistance programs for Medicare
  • Comparing Medicare plan choices

Learn about healthcare assistance for older adults age 65 and over.

The Health Insurance Information Counseling and Assistance Program (HIICAP/SHIP) offers free counseling to older adults on:

  • Medicare enrollment
  • Comparing and selecting a Medicare plan
  • Enrolling in a Medicare plan
  • Elderly Pharmaceutical Insurance Coverage (EPIC)
  • Medicare Prescription Drugs (Medicare Part D)
  • Medicare Part A, Part B, and Part D
  • Medicare Advantage/Medicare Health Plans (HMO, POS, PPO, SNP)
  • Medicare Saving Programs (including QMB, SLMB, and QI)
  • Dual eligible (Medicare and Medicaid)
  • Medigap/Medicare Supplement insurance
  • Medicare Preventive Services 
  • Part D Extra Help/Low Income Subsidy (LIS)

You must make an appointment for in-person assistance.

HIICAP assists with Medicare and related health insurance questions only. HIICAP does not provide assistance with paying medical bills.

Learn more about HIICAP.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

If you are a New Yorker 65 and older, you can get free in-person help applying for Medicaid and financial assistance programs for Medicare.

Assistance is available at Medicaid Offices or community enrollment sites.

An enrollment facilitator will:

  • Find out if you qualify for public health insurance coverage
  • Help you enroll or recertify in Medicaid
  • Help you apply for financial assistance programs, such as the Medicare Savings Program (MSP), for Medicare

Find a Medicaid office.

  • Agency: Human Resources Administration
  • Division: Health Insurance Enrollment Assistance
  • Phone Number: (347) 396-4705
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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