• Agency: Human Resources Administration
• Division: Medicaid Helpline
• Phone Number: (888) 692-6116
• Business Hours: Monday - Friday: 8 AM - 5 PM
• Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

• Agency: Department for the Aging
• Division: Aging Connect
• Business Hours: Monday - Friday: 8:30 AM - 5:30 PM
• Call volume is often high. If you get a busy signal, try again later or email agingconnect@aging.nyc.gov. Agents are available during business hours.

If you have a disability, or are blind or low vision, you can get free in-person help applying for Medicaid and financial assistance programs for Medicare.

Assistance is available at Medicaid Offices or community enrollment sites.

An enrollment facilitator will:

• Find out if you qualify for public health insurance coverage
• Help you enroll or recertify in Medicaid or financial assistance programs for Medicare

Find a Medicaid office.

Find a community enrollment site.