Coronavirus (COVID-19) Alert

As of Tuesday, July 6, Access-A-Ride will return to scheduling shared rides. Customers will again be able to book travel with a Personal Care Assistant (PCA) and one guest in all cases, and additional guests will be accommodated on a space available basis.

Masks are required on paratransit vehicles.

Face Covering Complaints

To report face covering violations, contact the Metropolitan Transportation Authority (MTA) online.

Need something else?

  • Fair Fares NYC for information about discounted travel for Access-A-Ride customers

Access-A-Ride provides transportation for people with disabilities whose disability prevents their use of accessible mass transit, public bus, or subway service for some or all trips. Access-A-Ride is operated by private carriers under contract to the City. 

The current fare for Paratransit/Access-A-Ride is $2.75.

You can:

  • Get eligibility, fare, trip scheduling, and all other service information for Access-A-Ride
  • Request assistance with lost or found property
  • Make a comment or complaint about Access-A-Ride

If you would like help with filling out an application you can call Access-A-Ride to speak with an agent. Information about the application process is also available online.

Online

Get more information about Access-A-Ride.

Make a comment or complaint about Access-A-Ride.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: Access-A-Ride
  • Phone Number: (718) 393-4999
  • Business Hours: Daily: 7 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. If you get a busy signal, call (877) 337-2017.

  Was this information helpful?   Yes    No