If your Electronic Benefit Transfer (EBT) card for Cash Assistance or SNAP is lost, stolen, or defective, you can get a replacement.
Online
Visit the ConnectEBT website.
By Phone
In Person
You can go to an Over-The-Counter (OTC) site with your valid photo ID for a same day replacement of your card.
Your valid photo ID is required to receive a same day replacement card at an OTC site.
- Manhattan
109 East 16th Street - Ground Floor
(212) 835-8300 or (212) 835-7361
Mon - Fri: 8:30 AM to 7:15 PM, except City holidays
- Brooklyn
227 Schermerhorn Street - Ground Floor
(929) 221-0922 or (929) 221-2809
Mon - Fri: 8:30 AM to 7:15 PM, except City holidays
What Happens Next
If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.
