Applicants who have been approved for Cash Assistance or SNAP (Food Stamps) benefits will receive an EBT card in the mail.
If your EBT card is lost, stolen, defective, or never received, you can submit a replacement request online, by phone, or in person.
If you make your request online or by phone, it will take from 7 to 10 business days for you to get your replacement EBT card.
Please note that, as of January 15, 2020, EBT cards with photos are no longer issued.
Visit the ConnectEBT website.
- Agency: New York State Office of Temporary and Disability Assistance
- Division: Electronic Benefit Transfer (EBT) Customer Service
- Phone Number: (888) 328-6399
- Business Hours: Monday - Friday: 8 AM - 5 PM
- Staff is available through the automated phone system during business hours.
You must bring a valid photo ID in order to receive a permanent or temporary replacement EBT card.
Permanent Replacement EBT Card
You can get a same day permanent replacement EBT card at the Over-The-Counter (OTC) site, Monday through Friday, 8:30 am to 5:00 pm (except City holidays).
227 Schermerhorn Street - Ground Floor
Brooklyn, NY 11201
Temporary Replacement EBT Card
You can get a temporary replacement EBT card at an HRA location. The temporary card will have all of your available benefits until your permanent EBT card arrives. If you are a Cash Assistance client, visit your Benefit Access Center. If you are a SNAP client, you can visit any SNAP Center.
Office locations are available online. Visit the HRA Center Locations website for more information.