Need something else?

You can get assistance if you have a benefit card for SNAP, Cash Assistance, and Medicaid.

This includes:

  • Replacing lost or stolen cards
  • Getting card balance
  • Changing PIN information

If you are a Medicaid-only client, you can get assistance with:

  • Replacing a Benefit card that is lost, stolen, or defective
  • Correcting and replacing Benefit cards issued with incorrect information

Online

By Phone

Call 311 for assistance.

What Happens Next

If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

Coronavirus (COVID-19) Alert

The following change is in effect for the duration of the Coronavirus emergency:

  • The hours of operation for the location where clients can get an Electronic Benefit Card (EBT) are now Monday - Friday: 8:30 AM to 5 PM, except City holidays.

Please note that the Manhattan location has permanently closed.

Applicants who have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn Over-the-Counter (OTC) site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until your EBT card arrives. Your valid photo ID is required to receive a card. 

Visit the HRA Center Locations website for more information.

Replacement EBT cards can only be sent via the mail or picked up at the Brooklyn OTC site.

If your Electronic Benefit Transfer (EBT) card for Cash Assistance or SNAP is lost, stolen, or defective, you can get a replacement.

Online

Visit the ConnectEBT website.

    By Phone

    Call 311 for assistance.

    In Person

    Visit the Brooklyn Over-the-Counter (OTC) site, located at 227 Schermerhorn Street. Your valid photo ID is required to receive a same day replacement card.

    What Happens Next

    If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

    SNAP or Cash Assistance clients can get assistance with:

    • Checking their Benefit card balance
    • Changing the PIN number for their Benefit card

    Call 311 for assistance.

    Initial PIN for New EBT Card

    Your Electronic Benefit Transfer (EBT) card and your initial PIN for the card are mailed separately. You will receive the two mailings within a few days of each other. They are sent separately for security reasons.