Need something else?

You can get assistance if you have a benefit card for SNAP, Cash Assistance, and Medicaid.

This includes:

  • Replacing lost or stolen cards
  • Getting card balance
  • Changing PIN information

If you are a Medicaid-only client, you can get assistance with:

  • Replacing a Benefit card that is lost, stolen, or defective
  • Correcting and replacing Benefit cards issued with incorrect information

Online

By Phone

Call 311 for assistance.

What Happens Next

If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

If your Electronic Benefit Transfer (EBT) card for Cash Assistance or SNAP is lost, stolen, or defective, you can get a replacement.

Online

Visit the ConnectEBT website.

    By Phone

    Call 311 for assistance.

    In Person

    You can go to an Over-The-Counter (OTC) site with your valid photo ID for a same day replacement of your card.

    Your valid photo ID is required to receive a same day replacement card at an OTC site.

    • Manhattan
      109 East 16th Street - Ground Floor
      (212) 835-8300 or (212) 835-7361
      Mon - Fri: 8:30 AM to 7:15 PM, except City holidays
       
    • Brooklyn
      227 Schermerhorn Street - Ground Floor
      (929) 221-0922 or (929) 221-2809
      Mon - Fri: 8:30 AM to 7:15 PM, except City holidays

    What Happens Next

    If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.

    SNAP or Cash Assistance clients can get assistance with:

    • Checking their Benefit card balance
    • Changing the PIN number for their Benefit card

    Call 311 for assistance.

    Initial PIN for New EBT Card

    Your Electronic Benefit Transfer (EBT) card and your initial PIN for the card are mailed separately. You will receive the two mailings within a few days of each other. They are sent separately for security reasons.