NYC Aging provides transportation by school bus from participating Older Adult Centers to major supermarkets. Market Ride is a free bus service available to older adults 60 and older who are members of a participating Older Adult Center.

Bus service is usually scheduled monthly. If you would like bus rides for food shopping, you should contact your local Older Adult Center to confirm that the center participates in the Market Ride program.

You can make a complaint about the policies, services, and employees of community-based transportation providers that serve older adults age 60 and older and receive funding from NYC Aging.

NYC Aging does not fund ambulette services or Access-A-Ride. NYC Aging cannot accept complaints about services they do not fund, such as:

• Ambulettes
• Access-A-Ride
• Car service companies
• Taxis
• Public buses
• Subways

To make a complaint about ambulettes provided by Medicaid, go to the Medical Transportation for Medicaid Clients page.

To make a complaint about other ambulettes, go to the Car Service Complaint page.