The Department for the Aging (DFTA) accepts complaints about social services provided in DFTA funded Naturally Occurring Retirement Communities (NORC). NORC programs provide older residents with on-site social services that help them successfully age in place.
Services may include:
- Case assistance
- Case management
- Health care assistance
- Health care management
DFTA funds many NORCs in private buildings and New York City Housing Authority (NYCHA) developments.
Naturally Occurring Retirement Community Definition
"Naturally Occurring Retirement Community" (NORC) is a term used to describe neighborhoods or buildings that contain a high proportion of older adult residents. Such communities may have developed because long term residents have grown older or because many seniors have moved to a particular area.