Naturally Occurring Retirement Community (NORC) Complaints

The Department for the Aging (NYC Aging) accepts complaints about social services provided in NYC Aging funded Naturally Occurring Retirement Communities (NORC). NORC programs provide older residents with on-site social services that help them successfully age in place.

Services may include:

Case assistance
Case management
Health care assistance
Health care management

NYC Aging funds many NORCs in private buildings and New York City Housing Authority (NYCHA) developments.

Call 311 or 212-NEW-YORK (212-639-9675) for assistance by phone.

"Naturally Occurring Retirement Community" (NORC) is a term used to describe neighborhoods or buildings that contain a high proportion of older adult residents.

Such communities may have developed because long term residents have grown older or because many older adults have moved to a particular area.

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