The Home Delivered Meals program is available for eligible older adults age 60 and older.

If you are an existing Home Delivered Meals Program client, you can:

  • Report a missed delivery
  • Cancel or resume service
  • Make complaints about the quality of food or service

A local case management agency can enroll an older adult age 60 and older in a meal delivery program. If the older adult is unable to attend a group meal program or prepare their own meals, nutritionally balanced meals will be delivered to their home.

To receive home-delivered meals, an older adult must be evaluated by a case manager at a participating agency.

Older adults who receive home care for eight or more hours a day are generally not eligible for home-delivered meals, as the attendant is expected to prepare meals for the older adult.  Exceptions are made when an older adult has no cooking facilities, can't afford to purchase food, or requires a kosher meal that the attendant cannot prepare.

Contact a case management agency to learn how to enroll.

Find a case management agency.

Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.

The Department for the Aging (NYC Aging) will follow up on reports that an older adult did not receive their regularly scheduled meal delivery.

NYC Aging does not have a contract with "God's Love We Deliver" and does not accept complaints about missed deliveries from this agency.

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

You can make a complaint about programs that provide home-delivered meals for older adults age 60 or older and the quality of the food they deliver. 

Older adults who are receiving food through NYC Aging's Home Delivered Meals program, and are known to NYC Aging's case management services, can submit feedback or a complaint.

Please note the Home Delivered Meals program provides one meal a day.

NYC Aging does not have a contract with "God's Love We Deliver" and does not accept complaints about this agency.

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

You can get assistance if you are an older adult who wants to stop or resume receiving meals at home. 

Case management agencies can help with canceling or resuming your home-delivered meals.

Find a case management agency.

Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.

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