Coronavirus (COVID-19) Alert

The Department for the Aging (DFTA)-funded Home Delivered Meals Programs continues to operate for existing clients only.

If you do not receive home delivered meals, you can get information about emergency food and the GetFoodNYC delivery program on the Coronavirus (COVID-19) Resources and Support page.

If you are an existing Home Delivered Meals Program client, you can:

  • Report a missed delivery
  • Cancel the service
  • Make complaints about the quality of food or service

The Department for the Aging will follow up on reports that an older adult did not receive his or her regularly scheduled meal delivery.

The Department for the Aging does not have a contract with "God's Love We Deliver" and does not accept complaints about missed deliveries from this agency.

Call 311 to report the problem.

You can make a complaint about programs that provide home delivered meals for older adults age 60 or older and the quality of the food they deliver. 

Older adults who are receiving food through DFTA's Home Delivered Meals program, and are known to DFTA’s case management services, can submit feedback or a complaint.

Please note the Home Delivered Meals program provides one meal a day. This Home Delivered Meals Program is separate from the City's Covid-19 Emergency Home Food Delivery Program (GetFoodNYC).

The Department for the Aging does not have a contract with "God's Love We Deliver" and does not accept complaints about this agency.

Call 311 for assistance by phone.

You can get assistance if you are an older adult who wants to stop receiving meals at home. 

Senior Community-Based Organizations (CBOs) and Senior Centers can provide help with cancelling your home delivered meals. 

Use Site Finder to search for a Senior CBO or Senior Center. Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.