Case workers meet with older adults age 60 and older at participating Older Adult Centers. 

Based on your needs, case assistance services may include information, benefit and entitlement counseling, advocacy, and assistance navigating social service systems.

Find Local Case Assistance

Use Site Finder to search for an Older Adult Center. Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.

Depending on your address and situation, you may be advised to go to a different location.

SCRIE Application Assistance

Many Older Adult Centers that provide case assistance can help you complete an application for the Senior Citizen Rent Increase Exemption (SCRIE). They can also help you apply for a SCRIE renewal.

When you contact your local Older Adult Center to make an appointment, check that they can help with SCRIE applications.

Case managers meet with homebound or frail older adults 60 or older in the older adult's home. They provide benefit and entitlement counseling. A person is considered to be homebound if, due to physical or mental illness, they are unable to leave home without assistance or escort.

Based on your needs, a case manager may also offer supportive contact and authorization for home care, home delivered meals, and adult care services.

If you are a homebound and frail older adult age 60 and older who would like more information about case management services, you will receive a referral to a case management agency through your local Case Management Agency.

If you are an older adult who is already receiving case management services, and you have questions including the name of your case management agency or if you need to contact your case worker, 311 will find your local case management agency.

Find Local Case Management Services

Use Site Finder to search for a Case Management Agency. Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.

Depending on your address and situation, you may be advised to go to a different location.

SCRIE Application Assistance

Case Management Agencies can help homebound older adults who cannot go to an Older Adult Center for case assistance, and who do not have anyone who can come to their home to help them, to complete an application for the Senior Citizen Rent Increase Exemption (SCRIE).

These agencies can also assist with SCRIE renewal applications.

You can make a complaint to the Department for the Aging (NYC Aging) about case assistance services provided by an Older Adult Center.

Staff at Older Adult Centers by NYC Aging provide older adults with information, referrals, and benefit and entitlement counseling.

You can make a complaint about case management agencies that are contracted by the Department for the Aging (NYC Aging).

Case managers provide in-home benefit and entitlement counseling to homebound or frail older adults age 60 and older. A person is considered to be homebound if, due to physical or mental illness, they are unable to leave home without assistance or escort.

Based on the older adult's needs, case managers may also offer supportive contact and authorization for home care, home delivered meals and adult day services.

NYC Aging cannot accept complaints about Adult Protective Services (APS) workers, HRA CASA workers, or Community Guardian workers. These case managers are employed by the Human Resources Administration (HRA). To make a complaint about case managers employed by HRA, submit City Agency or Worker Feedback to HRA instead.