Case managers meet with homebound or frail older adults 60 or older in the older adult's home. They provide benefit and entitlement counseling. A person is considered to be homebound if, due to physical or mental illness, they are unable to leave home without assistance or escort.
Based on your needs, a case manager may also offer supportive contact and authorization for home care, home delivered meals, and adult care services.
If you are a homebound and frail older adult age 60 and older who would like more information about case management services, you will receive a referral to a case management agency through your local Case Management Agency.
If you are an older adult who is already receiving case management services, and you have questions including the name of your case management agency or if you need to contact your case worker, 311 will find your local case management agency.
Find Local Case Management Services
Use Site Finder to search for a Case Management Agency. Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.
Depending on your address and situation, you may be advised to go to a different location.
SCRIE Application Assistance
Case Management Agencies can help homebound older adults who cannot go to an Older Adult Center for case assistance, and who do not have anyone who can come to their home to help them, to complete an application for the Senior Citizen Rent Increase Exemption (SCRIE).
These agencies can also assist with SCRIE renewal applications.