Broken Sidewalk

Need something else?

Trees and Sidewalks Repair to learn about free repair for sidewalks that are damaged by curbside tree roots
Sidewalk Collapsed to report a sidewalk that has caved-in or fallen into a deep hole
Sidewalk Violation and Repair to learn about repairing or clearing a sidewalk violation from your property

Property owners are responsible for installing, maintaining, and repairing the sidewalks adjacent to their properties.

The Department of Transportation's goal is to make the City's sidewalks safe for pedestrians and help prevent trip hazards caused by sidewalk conditions or defects.

A sidewalk condition includes:

Loose, cracked, uneven, or missing sections
Improper slope causing drainage issues
Patchwork or hardware sticking out

You can report a sidewalk condition:

Next to a residential, commercial, or City-owned property
Under a bridge
On a traffic median or island

An exact street address for the sidewalk defect is required for all reports.

Residential buildings with at least one store front or office space are considered commercial properties.

Learn about common sidewalk defects.

If the sidewalk in front of your property is damaged due to tree roots, you may qualify for free repair through the Parks Department Trees and Sidewalks Repair Program. To learn more and apply, visit the Trees and Sidewalks Repair page.

If the damaged or broken sidewalk next to the property is not caused by tree roots, the Department of Transportation will inspect the sidewalk complaint. If warranted, a Notice of Violation will be sent to the property owner.

Report a broken sidewalk next to a 1, 2 or 3 family residential property.

The Department of Transportation will inspect the sidewalk complaint. If warranted, a Notice of Violation will be sent to the property owner.

Report a broken sidewalk next to a residential (4+ units) or commercial property, or a vacant lot.

The City is responsible for installing, maintaining, and repairing the sidewalks adjacent to City-owned property, such as:

Public housing
Public hospitals
Public parks (perimeter only)
Public schools
Public shelters
Libraries
City agency office buildings
Any other City-Owned property

The Department of Transportation will verify that it is City-Owned property and will inspect the sidewalk. If installation, maintenance, or repairs are required, the responsible Agency will be notified.

Report a broken sidewalk next to City-owned property.

The Department of Transportation (DOT) maintains many of the overpasses (bridges) and traffic medians for City roadways and highways.

Complaints about a damaged sidewalk under an overpass or on a traffic median or island are accepted.

DOT will verify that it is City-owned property and will inspect the sidewalk. If installation, maintenance, or repairs are required, the responsible Agency or entity will be notified.

Report a broken sidewalk under an overpass or on a traffic median or island.

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Knowledge Article

IP Address

Broken Sidewalk

1, 2 and 3 Family Residential Properties

Report a broken sidewalk next to a 1, 2 or 3 family residential property.

Residential Property (4+ Units), Commercial Property, or Vacant Lot

Report a broken sidewalk next to a residential (4+ units) or commercial property, or a vacant lot.

City-Owned Property

Report a broken sidewalk next to City-owned property.

Under an Overpass or on a Traffic Median

Report a broken sidewalk under an overpass or on a traffic median or island.

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