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  • Bike Helmet for information on free helmet giveaways and fitting events
  • Bike Rack Complaint to report broken bike racks that are not part of Citi Bike equipment

Citi Bike is New York City's bike sharing system. Bikes are available at hundreds of bicycle stations 24 hours a day, 7 days a week, 365 days a year.

Each bike station has:

  • A touch-screen kiosk
  • A system map
  • Docks where bikes are stored

To participate you must:

  • Be 16 years or older
  • Obtain annual membership or an access pass

You should wear a helmet while riding.

You can get more information about Citi Bike.

Online

Learn more about Citi Bike.

View a map of Citi Bike stations.

By Phone

  • Agency: Department of Transportation
  • Division: Bike Share
  • Phone Number: (855) 245-3311
  • Business Hours: 24 hours, 7 days a week
  • If you get a busy signal, call back later or email customerservice@citibikenyc.com.

To start, select "Purchase Access Pass" on the kiosk screen to rent a bicycle for a 24-hour or weekly pass, and then swipe your credit or debit card. You will be given a "ride code" to unlock your bike.

For your next trip, re-swipe the same credit/debit card for a new ride code. Your card will not be charged again for multiple rides within the purchased time period.

Types of Payment Accepted

Most major credit and debit card payments are accepted. Cash is not accepted.

A temporary hold of $101 is placed on all credit/debit card transactions at the kiosk (for all 24 hour and weekly memberships) as a security deposit. The $101 hold will be removed once the hold expires, which may take up to 10 days, depending on your credit card company's policy.

Day Pass

You can purchase 24-hour and 72-hour access at a station kiosk or by using the Citi Bike app for iPhone or Android.

  • 24-hour pass: $12
  • 72-hour pass: $24

After you purchase a pass, you will be given a "ride code" to unlock a bike.

Each individual trip begins when a bike is unlocked and ends when the bike is securely returned at any Citi Bike station. Each trip can last up to 30 minutes. If your trip lasts longer than 30 minutes, you will be charged an overtime fee of $4 for each additional 15 minutes. The timer resets whenever you dock a bike, so you can make an unlimited number of trips during an access period.

Annual Membership

You can purchase an annual membership online at citibikenyc.com. Annual membership costs $169 if you pay in full. If you make an annual commitment, you can pay $14.95 per month.

After you purchase a membership, you will be mailed a key to unlock the bike from its dock.

Each individual trip begins when a bike is unlocked and ends when the bike is securely returned at any Citi Bike station. Each trip can last up to 45 minutes. If your trip lasts longer than 45 minutes, you will be charged an overtime fee of $2.50 for each additional 15 minutes. The timer resets whenever you dock a bike, so you can make an unlimited number of trips during an access period.

Discount for SNAP Recipients, NYCHA, and CDCU Members

A discounted membership of $5 per month is available if you are a:

  • SNAP (food stamp) recipient
  • NYCHA resident
  • Member of a participating Community Development Credit Union (CDCU)

If you receive SNAP, you can sign up with your EBT card number. NYCHA residents need their tenant account number.

Further Assistance

Learn more about Citi Bike pricing and memberships.

You can return the bike to any Citi Bike station in New York City. Make sure you:

  1. Line up the triangle at the front of the bike with the dock.
  2. Insert the bike gently, but firmly into the dock without slamming it in.
  3. Wait for the green light to confirm the bike is properly locked into the dock.
  4. Your trip is closed once the green light appears.
  5. If you do not see a green light, try again.

If you are an Annual Member, you can log into your Citi Bike account and turn on trip-closure notifications.

If the Bike Rack is Full:

  1. Select "time credit" on the kiosk screen to request an additional 15 minutes of ride time at no extra charge.
  2. You will be directed to the nearest station with empty docks.
  3. Go to the identified station and return the bike there.

The Police Department enforces traffic rules on City streets and in Central Park.

Any cyclist not obeying all traffic rules may be issued a Traffic Violation by a police officer.

Riding on a Sidewalk

Do not ride a Citi Bike on the sidewalk.

Cyclists may receive a summons for riding on a City sidewalk.

More Information

Learn more about the City's Bike Rules and Safety guidelines.

There will be a $1,200 penalty for Citi Bikes that are lost.

If you need more information or assistance, contact Citi Bike customer service.

Contact Citi Bike.

In the event of inclement weather conditions that may make cycling hazardous, NYC Bike Share will temporarily shut down the system and lock down and/or remove the bicycles as necessary. The system will reopen as soon as the weather permits.

NYC Bike Share is responsible for all station cleaning and snow removal.

Citi Bike, New York City's bike share system, is managed by NYC Bike Share, LLC, which is responsible for customer support regarding:

  • Membership
  • System operations
  • Installation
  • Equipment maintenance and repairs

Online

Contact Citi Bike Customer Service.

You can also send an email to customerservice@citibikenyc.com.

By Phone

  • Agency: Department of Transportation
  • Division: Bike Share
  • Phone Number: (855) 245-3311
  • Business Hours: 24 hours, 7 days a week
  • If you get a busy signal, call back later or email customerservice@citibikenyc.com.