The Financial Education Network (FEN) was formed with government, nonprofit, financial, and industry sector partners. It is coordinated by the Department of Consumer Affairs Office of Financial Empowerment. 

FEN's goals include:

  • Improving the quality and accessibility of financial education for New York City consumers.
  • Strengthening ties among financial education providers.
  • Enhancing best practices and capacity in the field.
  • Advancing financial education policy.

You can file a complaint about financial education providers that are part of the Financial Education Network. 
Complaints include:

  • Classes, workshops, and counseling sessions cancelled without notice 
  • Sites closed without notice 
  • Problems with the financial education provider 

You can also file a compliment about financial education providers that are part of the Financial Education Network.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.