Coronavirus (COVID-19) Alert

Under a new Local Law, restaurants can charge customers who eat on-site a COVID-19 Recovery Charge, which cannot be more than 10% of the total bill.  

This charge does not apply to:

  • Food carts
  • Food stands
  • Food trucks
  • Fast food restaurants
  • Takeout, pick-up, or delivery orders

Restaurants must disclose this charge on menus or wherever they list food and beverage choices. The disclosure must make clear that the COVID-19 Recovery Charge is a surcharge and not a tip or gratuity for restaurant workers.

The bill and/or receipt must show the dollar amount of the surcharge.

Get answers to frequently asked questions about the COVID-19 Recovery Charge.

Customers can file a complaint about restaurants that do not follow the City’s guidelines.

Need something else?

  • Price Not Posted to report a restaurant failing to disclose that they charge for tap water

You can file a complaint about restaurants in New York City that add a surcharge to the cost of items on the menu.

Restaurants may not add a surcharge (extra charge) to the food or beverage prices listed on the menu.

Restaurants may charge a bona fide service charge, but the charge must be clearly disclosed to consumers before they order food.

Acceptable service charges include:

  • Charge to split a single meal on multiple plates
  • Minimum per person charge
  • Mandatory gratuity for parties of eight or more

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM