Need something else?

You can make a heat complaint about commercial (non-residential) or public school buildings.

Residential Buildings

For complaints about no heat in private homes, apartments, and other residential spaces, visit the Heat or Hot Water Complaint in a Residential Building page instead.

Commercial Building Heat Requirements

The period between October 1 and May 31 is designated as Heat Season. During this time, the City requires building owners to provide tenants with heat according to the following rules:

  • Between 6 AM and 10 PM, if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees Fahrenheit.
  • Between 10 PM and 6 AM, the inside temperature must be at least 62 degrees Fahrenheit at all times. There is no outside temperature requirement.

Complaints about inadequate heat in a commercial or other non-residential building are not accepted until October 1.

NYC public schools must provide heat from October 15 to May 31st.

During this time, classrooms, offices, kindergartens, and auditoriums in use must be at least 68 degrees. Shops, open air rooms, gyms, hallways, and bathrooms must be at least 63 degrees.

Excessive Heat

To report a public school building that is overheated, speak with the school's principal or custodian.

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