Call 911
Call 911 if a senior is in immediate physical danger.

You can report suspected elder abuse of an older adult aged 60 or older. You can submit a report for yourself or on behalf of someone else.

Elder abuse can be committed by someone with whom the victim has an intimate or trusting relationship. Such relationships include: 

  • Spouse 
  • Partner 
  • Adult child 
  • Other relative 
  • Caregiver 
  • Home aide or attendant
  • Roommate 
  • Friend 
  • Any other individual with a trusted relationship to the older adult

Elder abuse can include: 

  • Financial abuse 
  • Psychological abuse
  • Verbal abuse 
  • Physical abuse 
  • Sexual abuse 
  • Caregiver neglect

Other types of complaints, such as a landlord failing to make repairs or complaints about nursing homes, are handled by other agencies. 311 can direct those complaints appropriately.

If you are a victim of elder abuse, you can also contact a Family Justice Center to get information on services such as counseling, safety planning, legal assistance, and more.

A community-based provider will take your report of suspected elder abuse.

To follow up on your report, the provider will need the older adult's:

  • First and last name
  • Address (including an apartment number if not a private house)
  • Telephone number

If you cannot provide all of the older adult's contact information, the provider will take your report but may not be able to contact and assist the older adult.

You can remain anonymous if you are submitting a report on behalf of someone else.

Report elder abuse in:

Bronx

  • Agency: Department for the Aging
  • Division: Neighborhood Self Help by Older Persons Project (SHOPP)
  • Phone Number: (718) 542-0006
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Leave a message after hours.

Brooklyn

  • Agency: Department for the Aging
  • Division: Jewish Association Serving the Aging (JASA)
  • Phone Number: (212) 273-5272
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Serves Brooklyn community districts 1-6, 8-9 and16-17. Serves Queens community districts 8-10 and 12-14. Leave a message after hours.

  • Agency: Department for the Aging
  • Division: Met Council
  • Phone Number: (212) 453-9685
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Services community districts 7, 10-15 and 18. Leave a message after hours.

Manhattan

  • Agency: Department for the Aging
  • Division: Carter Burden Center for the Aging
  • Phone Number: (917) 409-1261
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Leave a message after hours.

Queens

  • Agency: Department for the Aging
  • Division: Jewish Association Serving the Aging (JASA)
  • Phone Number: (212) 273-5272
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Serves Brooklyn community districts 1-6, 8-9 and16-17. Serves Queens community districts 8-10 and 12-14. Leave a message after hours.

  • Agency: Department for the Aging
  • Division: Sunnyside Community Services
  • Phone Number: (929) 335-7917
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Serves community districts 1-7 and 11. Leave a message after hours.

Staten Island

  • Agency: Department for the Aging
  • Division: Community Agency for Senior Citizens
  • Phone Number: (718) 981-6226
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Leave a message after hours.

Depending on your needs, Elder Abuse Program services may include information and referrals.

A community-based provider can provide options and interventions, including information on: 

  • Advocacy, information and referrals 
  • Crisis intervention
  • Accessing mental health services, counseling
  • Accompaniment to Family, Criminal, Housing, and Supreme Court
  • How to get an order of protection
  • Legal services 
  • Getting assistance with NYPD involvement 
  • Safety planning

Referrals will also be made for ongoing support within the community.

Learn more about services provided to victims of elder abuse.

Services Not Provided by the Elder Abuse Program

The Program cannot assist with: 

  • Landlords failing to make repairs or not providing heat or hot water 
  • Bed bugs
  • Noise from neighbors
  • Complaints against a nursing home or community guardian
  • Older adults with a mental or physical impairment who fail to care for themselves and cannot meet their basic needs, such as getting the proper food, medical attention, and personal hygiene. Such older adults may also fail to pay their bills or maintain a safe or clean apartment on their own. These individuals should contact Adult Protective Services.

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