If you were released from Rikers Island and still have personal items in storage, you have 30 days to pick up your property upon discharge. If you do not pick up your property within 30 days of your release, your property will be donated or auctioned. 

You can pick up your valuable property without an appointment. For non-valuable property (bulk property), you must request a property pickup appointment through 311.

If you were an inmate at a different Department of Correction (DOC) facility, you may pick up your property at your facility without an appointment. Before going, you should contact the facility to confirm that your property is still there.

If you had money with you when you were arrested or had a deposit in your prison account, you can collect it with your other belongings at your property pickup appointment.

However, if you are only picking up money and have no other property to pick up, you should call or go to one of DOC's main facilities.

If you need to collect:

  • $100 or less, you can just go in person. Your money will be released as cash.
  • More than $100, you must call the facility to request a check. Your money will be released as cash up to $100, and a check will be issued for the rest of the amount. You should also call the facility back to confirm that your check is ready before you go to pick it up.

Call 311 for assistance.

Valuable Property

You can pick up valuable property, such as money, keys, or a wallet, 24 hours a day, 7 days a week, without an appointment at the Samuel L. Perry Center on Rikers Island.

Call 311 for assistance.

Non-Valuable Property

For non-valuable property (bulk property), you need an appointment. You must request a property pickup appointment 3 business days before the date you want to pick up your items. DOC is not able to transfer property to Rikers Island in fewer than 3 days.

When you make your appointment, you will get a 3-day period during which you can pick up your property. On the 1st day, you can pick up your property any time after 12 PM. On the 2nd and 3rd days, you can pick up your property at any time. 

If you do not pick up your items by the end of the 3rd day, they will go back to storage, and you will need to request another pickup appointment.

Call 311 for assistance.

What to Bring

After scheduling your appointment, you’ll receive a confirmation number, which you should bring with you to the appointment. You should also bring a government-issued photo ID (such as a driver license) unless the ID is with the property that's being picked up. 

If you do not have a photo ID to claim your property, go to the appointment anyway. DOC staff will identify you using personal information from the Inmate Identification Label.

Learn more about inmate property pickup.

Lost or Forgotten Pickup Date or Confirmation Number

If you forgot your property pickup date or lost your confirmation number, 311 can assist you. You must provide either the Book and Case Number or two of the following:  

  • New York State Identification Number (NYSID)
  • Date of birth
  • Receipt number  

If you already have an appointment, 311 will provide the date and confirmation number.  However, if your property has not been transferred yet, 311 cannot see your confirmation number and you will have to call back later.  If your scheduled date has passed, you can set up a new pickup date.

Call 311 for assistance.

Other Department of Correction Facilities

If you were an inmate at one of the DOC facilities outside of Rikers Island, you may pick up your property at your facility during these times:

  • Monday to Friday: 8 AM - 8 PM
  • Saturday and Sunday: 8 AM - 3 PM

Before traveling, it is recommended that you contact the facility to confirm that your property is still there.

Call 311 for assistance.

State Facilities

For information about prisons that are part of the New York State Department of Corrections Services, you must contact the State directly.

  • Agency: New York State Department of Corrections and Community Supervision
  • Division: New York State Department of Corrections and Community Supervision Central Office
  • Phone Number: (518) 457-5000
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

A person other than the inmate can pick up property.

If the Inmate is Still in Jail

First, the inmate must fill out and submit a property release form at his or her facility. It may take at least 3 weeks for the property release form to be approved. A pick-up appointment is required for property at Rikers. You do not need an appointment if the inmate is at a non-Rikers facility. You should not make your Rikers property pick-up appointment or go to the facility until the inmate’s form has been approved.

If another person is going to pick up money for the inmate, the inmate must first complete and sign a withdrawal form at the facility. No appointment is required, but you should call the cashier’s office to be sure the funds are available.

The person picking up the property or money must provide a valid State photo ID (such as a driver’s license or benefit card). Birth certificates and Social Security cards are not acceptable forms of ID.

If the Inmate Has Been Released

You must pick up the inmate’s property within 30 days of the inmate’s release fromDOC custody. The person picking up the property must have a notarized letter from the former inmate giving them permission to pick up the property. This letter is required regardless of the former inmate's age, even if a parent or guardian is picking up the belongings. In the notarized letter, the former inmate must specifically name and authorize the person who will pick up the property.

The person picking up the property must provide identification such as a driver's license, birth certificate, or social security card.

DOC will not give checks to any other person once the inmate is released. If the inmate requests it, DOC will write a check to the inmate, and send it to his or her mailing address on record. Checks will not be made out or mailed to anyone else.

If the Inmate Has Died

You must pick up the inmate’s property within 30 days of the inmate’s release from or death in DOC custody.

If an inmate dies while in DOC custody or after being released, only the closest living relative may claim the inmate's property or money. The closest living relative of a married inmate is the inmate's spouse. If the inmate was not married but has a child, the inmate's child is the closest living relative. If the inmate was an adolescent, the inmate's parent is the closest living relative.

If you are the closest living relative, you must contact the Surrogate Court in the borough where the inmate lived. You must have a certified Death Certificate. At the Surrogate Court, you must complete the Small Estates Affidavit application form.

The Surrogate Court will forward your application to DOC. After receiving the application, DOC will contact you to schedule an appointment for pickup of the inmate's belongings.

If you want to request reimbursement for lost or stolen property, you must file a claim against the City.

To learn how to file a claim, go to the City Claim page.

You are encouraged to take public transportation to Rikers Island. The MTA's Q100 bus goes over the Rikers Island Bridge and stops directly in front of the Rikers Island Central Visit House. 

MTA bus routes and schedules are available. Visit the Metropolitan Transportation Authority (MTA) website.

If you drive, there is very limited parking at Hazen Street and 19th Avenue in Queens. You will need to take the MTA's Q100 bus over the Rikers Island Bridge to the Rikers Island Central Visit House.