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The New York State Department of Motor Vehicles (DMV) provides information about:

  • Motor vehicle registration
  • Insurance requirements for motor vehicles
  • The replacement of lost or stolen documents
  • Car seat and seat belt policies 
  • Operating hours and specific services offered at each DMV office

You can also make complaints about local offices and employees.

Additional information and assistance is available:

Online

Find answers to DMV-related questions.

Find DMV locations and hours of operation.

Get contact information for the DMV.

By Phone

  • Agency: New York State Department of Motor Vehicles
  • Division: Department of Motor Vehicles Call Center
  • Phone Number: (718) 966-6155
  • Business Hours: Mon - Fri: 8:30 AM - 4:00 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Call volume is often high. If you don't get through, call back later.

You can make complaints about the Department of Motor Vehicles' (DMV) local offices and employees to New York State by phone or mail.

Complaints against DMV judges must be made in writing.

By Phone

  • Agency: New York State Department of Motor Vehicles
  • Division: Department of Motor Vehicles Call Center
  • Phone Number: (718) 966-6155
  • Business Hours: Mon - Fri: 8:30 AM - 4:00 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Call volume is often high. If you don't get through, call back later.

By Mail

Send written complaints to:

Barbara J. Fiala, Commissioner
Department of Motor Vehicles
6 Empire State Plaza
Albany, NY 12228

Bronx

  • 696 East Fordham Road (between Cambreleng and Crotona Avenues)
    Monday - Wednesday, Friday: 8:30 AM - 4 PM; Thursday: 10 AM - 6 PM
    LIMITED SERVICES ONLY
  • 1350 Commerce Avenue (between Waterbury Avenue and Halsey Street)
    Monday - Friday: 8:30 AM - 4 PM
    LIMITED SERVICES ONLY

Brooklyn

  • 2875 West 8th Street (between Sheepshead Bay Road and Surf Avenue)
    Monday - Wednesday, Friday: 8:30 AM - 4 PM; Thursday: 10 AM - 6 PM
  • 625 Atlantic Avenue, 2nd Floor (between Fort Greene Place and 6th Avenue)
    Monday - Friday: 8:30 AM - 4 PM

Manhattan

  • 159 East 125th Street, 3rd Floor (between Lexington and 3rd Avenues)
    Monday - Wednesday, Friday: 8:30 AM - 4 PM; Thursday: 10 AM - 6 PM
  • 366 West 31st Street (between 8th and 9th Avenues)
    Monday - Friday 8 AM - 6 PM 
  • 145 West 30th Street (between 6th and 7th Avenues)
    Monday - Friday: 8:30 AM - 4 PM
    LIMITED SERVICES ONLY
  • 11 Greenwich Street (at Battery Place)
    Monday - Friday: 8:30 AM - 4 PM 

Queens

  • 30-56 Whitestone Expressway (between Downing Street and 31st Avenue), Flushing
    Monday - Wednesday, Friday 8:30 AM - 4 PM; Thursday: 10 AM - 6 PM
  • 168-35 Rockaway Boulevard (between 148th Avenue and 175th Street), Springfield Gardens
    Monday - Wednesday, Friday: 8:30 AM - 4 PM; Thursday: 10 AM - 6 PM
  • 168-46 91st Avenue (between 168th and 169th Streets), Jamaica
    Monday - Friday: 8:30 AM - 4 PM

Staten Island

  • 1775 South Avenue, Suite 2 (at Spencer Street)
    Monday - Wednesday, Friday: 8:30 AM - 4 PM; Thursday: 10 AM - 6 PM

As of November 1, 2017, the New York State Vehicle and Traffic Law (VTL) requires all drivers of taxicabs and for-hire vehicles (FHVs) to wear a seat belt while driving. The new law also requires that front seat passengers above the age of 16 wear a seat belt.

If you are riding with a child, you are encouraged to bring your own car seat.  The driver must allow you to install your car seat.

The meter cannot be placed into recording position until the passengers are safely seated in the cab. Upon reaching the destination, the meter must be placed in the non-recording position.