Incarcerated people in Department of Correction (DOC) custody can be notified if their family member has died or is seriously ill.

You can ask the Social Service Office to notify them. Contact the Social Service Office at the facility where they are held. You cannot speak with them directly.

They will be informed by either a:

  • Chaplain
  • Social Worker

DOC also reviews requests on a case-by-case basis for an incarcerated person to:

  • Visit a family member who is very ill and in the hospital, or
  • Attend a family funeral


Request an incarcerated person notification or visit.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

The only way to contact an incarcerated person directly is by:

  • Mail
  • Visiting

Family and friends cannot call an incarcerated person. They have access to phones to make out-going phone calls at designated times.

You can look up their mailing address at the Incarcerated Person Location and Information page.

Go to the Incarcerated Person Visit page to learn about:

  • Visiting hours
  • Rules
  • Travel directions

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