Incarcerated people in Department of Correction (DOC) facilities may have an incarcerated person fund account. They can use money from their account to buy food in the commissary and more. 

You can deposit money into an incarcerated person's account by phone, online, by mail, or in person. 

Learn more about incarcerated person fund accounts.

DOC has arranged with several money transfer agents to accept deposits for an incarcerated person fund account. You can make a deposit using a credit card or debit card over the phone or online.

A fee is charged for all transactions handled by the money transfer agents. DOC does not receive any of these fees.

To transfer money to an incarcerated person using a money transfer agent, you must provide the incarcerated person's first and last name and book and case number.  

To look up an incarcerated person's book and case number, go to the Incarcerated Person Location and Information page.

Money Transfer Agents

JPay
(800) 574-5729

Western Union
(800) 634-3422
The City Code required by Western Union to transfer funds is NYCITYDOC and the State Code is NY.

You can deposit money into an incarcerated person's account by mailing a bank check or money order. Cash, personal checks, and certified checks aren’t accepted by mail.  Make the bank check or money order payable to the incarcerated person and include their book and case number.

To look up an incarcerated person's mailing address or book and case number, go to the Incarcerated Person Location and Information page.

You can deposit money into an incarcerated person's account in person.

DOC Cashier Offices

Money transfer agents accept in-person cash deposits through kiosks at DOC Cashier Offices. The kiosks are available 24 hours, 7 days a week, at the following locations:

Rikers Island Central Cashier's Office
(Located inside the Rikers Island Central Visit House)

Vernon C. Bain Center (Also known as the Jail Barge or The Boat)
1 Halleck Street 
Bronx, NY 10474
  
Manhattan Detention Center (Also known as The Tombs)
125 White Street (between Centre and Baxter Streets)
New York, NY 10013

Walk-in Centers

Money transfer agents also accept deposits at walk-in locations.  Some walk-in centers accept cash deposits. You should contact the money transfer agents directly for walk-in locations.  

Money transfer agents charge fees for deposits. DOC doesn’t receive any of these fees.

The following money transfer agents accept in-person deposits:

JPay
(800) 574-5729
Kiosks on Rikers Island, the Vernon C. Bain Center, and the Manhattan Detention Center accept cash only.

Western Union
(800) 634-3422
The City Code required by Western Union to transfer funds is NYCITYDOC and the State Code is NY.

If an incarcerated person is transferred to a State facility, the money in their account will automatically transfer to the new facility. There might be a slight delay in the transfer. 

If you are a family member or friend and are having difficulty getting the funds transferred, you can make a complaint against the Department of Correction. To make a complaint, go to the City Agency or Worker Feedback page.

  Was this information helpful?   Yes    No