The Department of Health and Mental Hygiene has a dedicated phone line for use by doctors, nurses, and other health care providers. The Provider Access Line is available for the following requests from health care professionals:

  • Report disease outbreaks
  • Report neonatal herpes following circumcision
  • Request H1N1 and seasonal flu vaccine supply
  • Provide current information about medical regulations, protocol and alerts
  • Obtain patient forms, educational materials, toolkits, posters and other publications
  • Register volunteers for the Medical Reserve Corps


Get information for health care providers and learn how to contact the Provider Access Line.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

The New York City Medical Reserve Corps is a program that assists the Department of Health and Mental Hygiene (DOHMH) during emergencies. 

Health professionals, such as doctors and nurses, may volunteer to address public health needs during emergencies such as smallpox outbreaks, a flu epidemic, or a hazardous materials spill.

Learn more about the Medical Reserve Corps.

Get the Medical Reserve Corps registration guide.

Surge Staffing

The City is not currently accepting new clinical surge staffing requests at this time.

If you need information about ensuring that a patient is kept in a hospital, you should speak to the patient's attending physician or a hospital administrator.

The Access Connect Engage (ACE) Team works with New York City medical providers and their patients to conduct needs assessments and engage clients in medical care and support services.

You can get more information about the ACE Team by phone.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

 Was this information helpful?   Yes    No