Need something else?

  • Bulk Item Disposal to schedule an appointment for non-recyclable bulk items larger than 4 feet by 3 feet
  • Wood Disposal for missed wood collection in Brooklyn or Queens
  • Electronics Disposal to reschedule an e-waste pickup for electronics in Staten Island, Brooklyn, or Western Queens

You can report that your garbage, recycling, organics, or bulk items were not picked up on your service day starting at 8 AM the day after your service day.

Bulk Item Complaints

To report a missed bulk collection, you must have your Service Request number. If you don’t, schedule another appointment.

If the item is 4 feet by 3 feet and larger and is not recyclable, you can make a complaint starting at 8 AM the day after your scheduled appointment. You should make an appointment to have such items removed.

For smaller bulk garbage items and recyclable bulk items, you can make a complaint starting at 8 AM the day after your service day.

Report a Missed Collection

To make a complaint, items must:

  • Be from a residential building or a non-profit organization that receives collection services from the Department of Sanitation
  • Be placed out properly between 4 PM and midnight the day before the scheduled collection day
  • Remain curbside

Reports are not accepted if:

  • Your scheduled service day was suspended due to a City holiday, winter snowstorm operation, or other event
  • Items were put out late or on the wrong day
  • Items were put out incorrectly (for example, an uncovered mattress)
  • The trash included branches 1/2 inch in diameter or larger (Brooklyn and Queens only)
  • Items were not placed curbside

Call 311 for missed wood collection in Manhattan and Staten Island.

What Happens Next

Once you make a complaint, leave your garbage curbside.

The Department of Sanitation will respond within 1 to 2 business days after receiving your report.

In general, there is no garbage, recycling, or organics collection on sanitation holidays but that is subject to change. You can check back near the date of the holiday to confirm the collection schedule.

If a holiday occurs on your garbage, recycling, or organics collection day, put your items out after 4 PM that day for collection beginning the next day.

In some areas, your items may not be picked up until your next collection day.

2019 Sanitation Holidays

DateHoliday
January 1 (Tuesday)New Year's Day
January 21 (Monday)Martin Luther King Jr. Day
February 12 (Tuesday)Lincoln's Birthday
February 18 (Monday)Washington's Birthday
May 27 (Monday)Memorial Day
July 4 (Thursday)Independence Day
September 2 (Monday)Labor Day
October 14 (Monday)Columbus Day
November 5 (Tuesday)Election Day
November 11 (Monday)Veterans Day
November 28 (Thursday)Thanksgiving Day
December 25 (Wednesday)Christmas Day

You can make a complaint about chronic missed collection.

Call 311 for assistance.

If your item is too large to fit in a regular sized (not dual-bin) collection truck, you can break the item into pieces. If the item cannot be broken down, you may need to hire a private removal service.

If you want to know the dimensions of a collection truck, you can request that information in writing.

City Property

You can make a complaint about uncollected garbage in front of City-owned property that normally receives pick-up from a City garbage truck.

Only a building official at the site may make a complaint. The official must provide a name and contact number.

Public Schools

Missed collections can only be reported by school officials. In order to report a missed collection, you must contact the Department of Education (DOE) Division of School Facilities in Long Island City.

For information on school schedules, you must contact the DOE Division of School Facilities in Long Island City.

Contact information for School Facilities is available through the school.

If you put items out the evening before a non-collection day, you could be given a ticket.

If you put bulk items larger than 4 feet by 3 feet out for disposal without scheduling an appointment the evening before your collection day, you can leave them curbside and schedule an appointment.

Sanitation ticketing agents know when an area has a garbage collection backlog. A reported backlog reduces the chance that you will get a ticket, or Notice of Violation, when your garbage is on the street. You still may get a violation.

If you receive a Notice of Violation after reporting a missed garbage collection, get a copy of the Service Request you filed. You should also submit evidence for an Environmental Board hearing.