Need something else?

  • Bulk Item Disposal to schedule an appointment for non-recyclable bulk items larger than 4 feet by 3 feet

You can report that your trash, recycling, or bulk items were not picked up on your service day starting at 8 AM the day after your service day.

Bulk Item Missed Collections

To report a missed collection of non-recyclable bulk items that are 4 feet by 3 feet and larger, you must have your Service Request number. If you don’t, schedule another appointment.

If your bulk items were not picked up by Sanitation on the day of your appointment, you can leave them at the curb or alley where you usually put your items out and file a missed collection complaint starting at 8 AM the day after your scheduled appointment.

For smaller bulk trash items and recyclable bulk items, you can make a complaint starting at 8 AM the day after your service day.

Report a Missed Collection

To make a complaint, items must:

  • Be from a residential building or a non-profit organization that receives collection services from the Department of Sanitation
  • Be placed out properly between 4 PM and midnight the day before the scheduled collection day
  • Remain curbside

Reports are not accepted if:

  • Your scheduled service day was suspended due to a City holiday, winter snowstorm operation, or other event
  • Items were put out late or on the wrong day
  • Items were put out incorrectly (for example, an uncovered mattress)
  • Items were not placed curbside

What Happens Next

Once you make a complaint, leave your trash and recycling curbside.

The Department of Sanitation will respond within 1 to 2 business days after receiving your report.

In general, there is no trash or recycling collection on sanitation holidays but that is subject to change. You can check back near the date of the holiday to confirm the collection schedule.

  • If a holiday occurs on your trash collection day, put your items out after 4 PM that day for collection beginning the next day.
  • If a holiday occurs on your recycling collection day, put your items out after 4 PM the day before your next scheduled recycling collection day.

2021 Sanitation Holidays

DateHoliday
January 1 (Friday)New Year's Day
January 18 (Monday)Martin Luther King Jr. Day
February 12 (Friday)Lincoln's Birthday
February 15 (Monday)Presidents' Day
May 31 (Monday)Memorial Day
July 5 (Monday)Independence Day (Observed)
September 6 (Monday)Labor Day
October 11 (Monday)Columbus Day
November 2 (Tuesday)Election Day
November 11 (Thursday)Veterans Day
November 25 (Thursday)Thanksgiving
December 24 (Friday)Christmas (Observed)
December 31 (Friday)New Year's Day (Observed)

You can make a complaint about chronic missed collection.

Call 311 for assistance.

The Department of Sanitation (DSNY) temporarily suspended composting collection on Monday, May 4, 2020.

The City suspended composting collection to divert resources to emergency COVID-19 response efforts. Additionally, this crisis and the resulting decrease in economic activity have forced the City to make significant budget cuts to maintain emergency services and core municipal services.

While the service is suspended, you can:

Do not put items out in your brown organics bin.

Keep your brown bin in storage for when service resumes. DSNY will not take back or replace brown bins at this time.

Composting Collection Return

Curbside composting collection will return with the goal of lowering the carbon footprint and broadening access to composting services.

Starting in August 2021, New Yorkers who are interested in compost collection can request it through a simple online form or by calling 311. Residents will now be required to opt into the service, allowing DSNY to provide weekly collection where there is demand, starting in October 2021.

The service will continue to grow as demand grows.

Learn more about composting collection changes.

If your item is too large to fit in a regular sized (not dual-bin) collection truck, you can break the item into pieces. If the item cannot be broken down, you may need to hire a private removal service.

If you want to know if DSNY can collect your item, you can send a description and dimensions in writing.

By Email

Send an email to customerservice@dsny.nyc.gov.

By Mail

Department of Sanitation
Central Correspondence Unit
59 Maiden Lane, 5th Floor
New York, NY 10038

City Property

You can make a complaint about uncollected trash in front of City-owned property that normally receives pick-up from a City garbage truck.

Only a building official at the site may make a complaint. The official must provide a name and contact number.

Public Schools

Missed collections can only be reported by school officials. In order to report a missed collection, you must contact the Department of Education (DOE) Division of School Facilities in Long Island City.

For information on school schedules, you must contact the DOE Division of School Facilities in Long Island City.

Contact information for School Facilities is available through the school.

If you put items out the evening before a non-collection day, you could be given a ticket.

If you put bulk items larger than 4 feet by 3 feet out for disposal without scheduling an appointment the evening before your collection day, you can leave them curbside and schedule an appointment.

Sanitation ticketing agents know when an area has a trash and recycling collection backlog. A reported backlog reduces the chance that you will get a ticket, or Notice of Violation, when your items are curbside. You still may get a violation.

If you receive a Notice of Violation after reporting a missed trash or recycling collection, get a copy of the Service Request you filed. You should also submit evidence for an Environmental Board hearing.