Need something else?

You can report that your trash, recycling, or compost was not picked up starting at 8 AM the day after your collection day.

You cannot report missed collection if:

  • Today is your collection day
  • Collections were suspended on that day due to a City holiday, winter snowstorm operation, or another event
  • You did not follow all disposal rules for trashrecycling, compost, leaf/yard waste, or bulk items
  • You put your items out on the wrong day
  • Your items were not placed curbside between 6 PM and midnight (in a bin with a secured lid) or between 8 PM and midnight (in bags) the day before

What Happens Next

If you placed your items out correctly, but they have not been collected, please leave them on the curb until they are picked up.

The Department of Sanitation (DSNY) will collect your items within 5 days after receiving your report.

Property owners of buildings with 9+ residential units and a janitorial staff may opt in to a 4 AM to 7 AM setout window during the yearly application period. The opt-in period only runs between January 1 and January 31 each year. 

The application period to opt into this alternate set-out time is currently closed.

If your application was approved, your building’s alternate set-out time is in effect from April 1, 2024 through March 31, 2025. 

If your application was not approved, you must follow the set-out times for all other residential properties.

Buildings currently enrolled in the 4 AM to 7 AM set-out window cannot set out waste at any other time. Violators are subject to enforcement penalties. After two penalties, the property will be removed from the morning opt-in program.

You can contact the Department of Sanitation by email or by phone if you have questions about the program, including how to opt out.

By Email 

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

If your collection day falls on a holiday, there may be changes to your collection schedule. 

Make sure to always check back near the date of the holiday to confirm the exact guidelines.

2024 Sanitation Holidays

January 1 (Monday)New Year's Day
January 15 (Monday)Martin Luther King Jr. Day
February 12 (Monday)Lincoln's Birthday
February 19 (Monday)Washington's Birthday (Presidents' Day)
May 27 (Monday)Memorial Day
June 19 (Wednesday)Juneteenth
July 4 (Thursday)Independence Day
September 2 (Monday)Labor Day
October 14 (Monday)Italian Heritage Day/Indigenous Peoples' Day
November 5 (Tuesday)Election Day
November 11 (Monday)Veterans Day
November 28 (Thursday)Thanksgiving
December 25 (Wednesday)Christmas

City Property

City-owned properties that normally receive pickup from a City garbage truck can report uncollected trash.

Only a building official at the site may make a complaint. The official must provide a name and contact number.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Public Schools

Missed collections can only be reported by school officials.

To report a missed collection, or for information on school schedules, you must contact the DOE Division of School Facilities in Long Island City. Contact information for School Facilities is available through the school.

If you put items out the evening before a non-collection day, you could be given a ticket, also known as a Notice of Violation.

DSNY ticketing agents know when an area has a trash and recycling collection backlog. A reported backlog reduces the chance that you will get a ticket when your items were put curbside during the correct timeframe but haven’t been picked up yet. You still may get a violation.

If you receive a ticket after reporting a missed trash or recycling collection, get a copy of the Service Request you filed. You should also submit evidence for an Environmental Board hearing.

Learn how to dispute or check the status of a ticket on the City-Issued Summons Hearing page.

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