You can get assistance with:

  • Eligibility
  • Required documentation
  • Filing claims
  • Denials
  • Checking payment status
  • Updating personal information

You should file within the first week that you become totally or partially unemployed.

Online

Learn about unemployment insurance benefits and apply online.

Learn about the Debit Card for Unemployment Insurance.

By Phone

  • Agency: New York State Department of Labor
  • Division: Unemployment Insurance Division
  • Phone Number: (888) 209-8124
  • Business Hours: Monday - Friday: 8 AM - 7:30 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Haitian-Creole, Mandarin, Russian, and Spanish.

You can make a complaint by contacting the Department of Labor Inquiry Line.

  • Agency: New York State Department of Labor
  • Division: Division of Labor Standards Local Office
  • Phone Number: (888) 469-7365
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

Unemployment Insurance Fraud

You can report Unemployment Insurance benefits fraud.

Online

Report unemployment insurance benefits fraud.

Learn how to report fraud and protect your personal information.

By Mail

New York State Department of Labor,
Office of Special Investigations, Bldg 12 - Room 576
W. Averell Harriman Campus
Albany, NY 12240

Employer Unemployment Insurance Fraud

You can anonymously report an employer committing fraud.

Online

Report employer unemployment insurance fraud.

By Phone

  • Agency: New York State Department of Labor
  • Division: Unemployment Insurance Employer Fraud
  • Phone Number: (866) 435-1499
  • Business Hours: 24 hours, 7 days a week

By Mail

New York State Department of Labor
Liability and Determination, Fraud Unit
Building 12, Room 282
State Office Campus
Albany, NY 12240

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