Need something else?

If you are licensed by the Taxi and Limousine Commission, you can get help with questions about:

  • Licenses
  • Applications
  • Summonses
  • Policies and rules

Taxi licensees include:

  • Taxi drivers
  • Car service drivers
  • Limousine drivers
  • Taxi and car service owners

Online

Visit the Taxi and Limousine Commission Website.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for assistance.

The Driver Resource Center offers taxi drivers free legal services, financial counseling, health and mental health resources, and public benefit application support.

All appointments are currently by phone. ASL and other language interpretation services are available.

Learn more about the Driver Resource Center.

If you have questions or concerns, email driversupport@tlc.nyc.gov.

Pay Related Questions

If you are a TLC licensed driver and are not being paid according to TLC rules, you can email the Driver Protection Unit (DPU) at driverprotection@tlc.nyc.gov.

For general pay questions you can email driverpay@tlc.nyc.gov.

The Taxi Medallion Owner Relief Fund is providing direct relief to financially distressed owner-drivers.

The Fund is connecting owner-drivers with free services, including:

  • Up to $20,000 in loans up front to restructure medallion debt
  • Up to $9,000 in debt payment support
  • 6 months of debt service

You can get help accessing these services and other resources by scheduling an appointment with the Taxi and Limousine Commission (TLC) Driver Resource Center. The center can help you apply for federal, state, and local financial programs, including the Paycheck Protection Program (PPP).

Learn more and schedule an appointment with the Driver Resource Center.

Any medallion owner who needs assistance can also email TLC at mrp@tlc.nyc.gov.

The TLC created the Taxi Improvement Fund (TIF) to support medallion owners and drivers who place wheelchair accessible taxis into service. TIF ensures that all customers have equitable access to taxi transportation services.

To be eligible for TIF payments, medallion owners and agents must have their vehicles converted (hacked-up) to Wheelchair Accessible Vehicles (WAVs).

More information about TIF, including additional eligibility requirements, is available online.

Learn more about the Taxi Improvement Fund.

Any medallion owner who needs assistance can also email TLC at tift@tlc.nyc.gov.

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