Coronavirus (COVID-19) Alert

New York State has set guidance for the return of nursing home indoor visitations, starting Friday, February 26th, with the following restrictions:

  • Maximum number of visitors is 20% of the residents
  • If there is less than 5% of positivity in the county, no testing is required but is encouraged
  • If the county has 5% to 10% positivity, then testing must be done in 72 hours
  • If the county is greater than 10%, no visitation is allowed except for companionate care
  • If there has been a COVID case in the nursing home in the past 14 days, no visitation is allowed
  • If a visitor has had both vaccine doses and has gone more than 14 days since getting the second dose, testing is not required

You can report a problem with a nursing home care and facility conditions.

This includes complaints about heat and hot water.


Submit your complaint to The New York State Department of Health.

By Phone

  • Agency: New York State Department of Health
  • Division: Nursing Home Complaint Hotline
  • Phone Number: (888) 201-4563
  • Business Hours: 24 hours, 7 days a week