Call 911
Call 911 for emergency assistance if you or someone else is having suicidal thoughts or is in any other danger.

Need something else?

NYC Well is a free, confidential help line that can provide you with information and referrals to a variety of behavioral health care services. People with mental illnesses or who are in crisis will be connected to services that meet their specific needs.

NYC Well is staffed 24 hours a day, 7 days a week by trained mental health professionals who can help assess your situation and provide treatment referrals. NYC Well bases its referrals on several factors, including your health issues, location, and insurance and financial requirements.

The program can also provide text- or web-based counseling, using brief messages and online support. This can help you bridge any barriers to care and get help whenever you need it.

You can get information and counseling referrals for:

  • Drug or alcohol abuse
  • Eating disorders
  • Depression and bipolar disorders
  • Anxiety, phobia, or panic disorders
  • Family difficulties
  • Insomnia
  • Schizophrenia and other psychoses
  • Gambling
  • Anger management

You can also go online for help navigating the city's mental health services. The website can match you with the right behavioral health resource based on your needs and preferences.

Online

Learn more about NYC Well.

By Text

Text WELL to 65173

By Phone

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 hours, 7 days a week

Family Resource Centers

Referrals to support, advocacy, respite care, recreational, and educational services are available for:

  • Parents and caregivers whose children (0-24 years old) have been identified as having emotional, behavioral, or mental health challenges, or who are at risk for developing a disorder. 
  • Children, youth, and young adults transitioning to adult services who have been identified as having emotional, behavioral, or mental health challenges, or who are at risk for developing a disorder.

You can get information and counseling referrals in Spanish through NYC Well.

Online

Learn more about NYC Well.

By Phone

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline Spanish
  • Phone Number: (877) 298-3373
  • Business Hours: 24 hours, 7 days a week

Call 911
Call 911 for emergency assistance if you or someone else is having suicidal thoughts or is in any other danger.

988

988 is the three-digit dialing code across the country that will route callers to the 988 Suicide and Crisis Lifeline, previously known as the National Suicide Prevention Lifeline.

In New York City, 988 services are provided through NYC Well. When people call, text, or chat 988, they will be connected to trained counselors that are part of the existing Lifeline network.

NYC Well

NYC Well connects people in crisis to mental health providers and services that can help them.

NYC Well can conduct a risk assessment and refer you to the appropriate services. If necessary, a Mobile Crisis Team may be sent to your location within 20 minutes to help you. That team can also refer you to more mental health services.

You can also get connected to a Crisis Respite Center, which will provide beds to people who are in crisis but are not an immediate risk to harm themselves or others.

Online

Learn more about NYC Well's Crisis Services.

By Phone

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 hours, 7 days a week

NYC Well's peer support program connects city residents in crisis with people who have similar personal experience with mental illness.

These peers have lived with mental illness and received behavioral health care. They use these experiences to provide support and information to those in need, helping to avoid future crises. 

Peers can also refer you to further mental health services.

Online

Learn more about NYC Well Peer Support Services.

By Phone

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 hours, 7 days a week

You can get referrals for needle exchange programs where used syringe needles can be exchanged for clean ones.

There is no out-of-pocket expense. Client information is kept confidential.

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 hours, 7 days a week

The Early Childhood Mental Health Network provides mental health support for young children and their families, helping to address challenges early. Mental health professionals consult with early childhood programs partnered with the Department of Education (DOE) to address program, classroom, and child-level challenges in order to strengthen the capacity of teachers and caregivers to support children.

Seven early childhood therapeutic centers, open to all New York residents, located throughout the City offer specialized mental health treatment for children from birth to age five and their families, as well as access to family peer advocates and connection to ongoing support.

Additionally, mental health professionals are able to receive specialized training in evidence-based practices and early childhood development through the Early Childhood Mental Health Training and Technical Assistance Center in order to increase the capacity and competencies of professionals working to identify and address the mental health needs of young children.

Services Provided

Individual and family counseling that utilizes evidence-based approaches for clients with trauma, including:

  • Play therapy and Child-Parent Psychotherapy (CPP)
  • Parent groups
  • Assessments and screenings
  • Staff and teacher training 

You can contact a clinic in your borough:

Bronx North

The Jewish Board of Family and Children’s Services 
(844) 663-2255

Bronx South

Association to Benefit Children
(929) 288-4320

Manhattan

Northside Center for Child Development
(212) 426-3400

Queens

The Child Center of New York
(718) 530-6892

Brooklyn Central and South

OHEL Children’s Home and Family Services
(800) 603-6435

Brooklyn North and East

The Jewish Board of Family and Children’s Services 
(844) 663-2255

Staten Island

Staten Island Mental Health Society
(718) 448-9775 ext. 551

Project HOPE provides crisis emotional support counseling to help New Yorkers cope during the COVID-19 pandemic. Talking to crisis counselors can help you understand your feelings and learn how to manage your stress.

This service is free, confidential, anonymous and available for all ages.

  • Agency: Project HOPE Emotional Support Helpline
  • Phone Number: (844) 863-9314
  • Business Hours: Daily: 8 AM - 10 PM

The East Harlem and Bronx Support and Connection Centers (SCC) provide a short-term treatment and stabilization program that offers services for people experiencing mental health or substance use needs. The facilities offer New Yorkers with an alternative to avoidable emergency room visits and criminal justice interventions. 

Both the Bronx SCC and East Harlem SCC only serve patients who are referred by first responders or the city’s recently expanded Behavioral Health Emergency Assistance Response Division (B-HEARD) program. SCC walk-ins are not accepted. 

SCC services include:

  • Screening and assessments
  • Counseling services
  • Short-term case management
  • Links to ongoing health and social care
  • Medically supervised substance withdrawal services
  • Access to naloxone
  • Psychiatric services
  • Peer support
  • Primary care

Referred individuals can also access other services, such as food, showers, laundry, and limited overnight stays. Stays at the center can range from hours to days, depending on the needs of the community member.  

You can contact NYC Well to speak with a counselor and learn what mental health supports and referrals may be right for you.

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 hours, 7 days a week

Doctors, nurses and other health care providers can order copies of the NYC Well brochure. Non-profit organizations can also request copies.

Call 311 or 212-NEW-YORK (212-639-9675) to request a copy.

Status

If you requested a Department of Health and Mental Hygiene publication over 2 weeks ago and have not received it, you can check the status. If you ordered it more recently, allow time for delivery and call back after 2 weeks if you still haven't received it.

Cancel Order

If your order has been placed, it likely already shipped. You can return unwanted copies at no cost to you by writing "Return to Sender" on the package and putting it in the mail.

Update Order

  • To order additional items, you must place another order.
  • To update a current order, be sure to include tracking order number.
  • To update address, email, and organizational information you can email your requests to dohmhliterature@health.nyc.gov.

Out of Stock

If the publication you are looking for is currently out of stock, you can get assistance by phone.

Call 311 or 212-NEW-YORK (212-639-9675) for assistance.

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