Call 911
Call 911 for emergency assistance if you or someone else is having suicidal thoughts or is in any other danger.

Need something else?

NYC Well is a free, confidential help line that can provide you with information and referrals to a variety of behavioral health care services. People with mental illnesses or who are in crisis will be connected to services that meet their specific needs.

NYC Well is staffed 24 hours a day, 7 days a week by trained mental health professionals who can help assess your situation and provide treatment referrals. NYC Well bases its referrals on several factors, including your health issues, location, and insurance and financial requirements.

The program can also provide text- or web-based counseling, using brief messages and online support. This can help you bridge any barriers to care and get help whenever you need it.

You can get information and counseling referrals for:

  • Drug or alcohol abuse
  • Eating disorders
  • Depression and bipolar disorders
  • Anxiety, phobia, or panic disorders
  • Family difficulties
  • Insomnia
  • Schizophrenia and other psychoses
  • Gambling
  • Anger management

You can also go online for help navigating the city's mental health services. The website can match you with the right behavioral health resource based on your needs and preferences.

Online

Learn more about NYC Well.

By Phone

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 Hours

Family Resource Centers

Referrals to support, advocacy, respite care, recreational, and educational services are available for:

  • Parents and caregivers whose children (0-24 years old) have been identified as having emotional, behavioral, or mental health challenges, or who are at risk for developing a disorder. 
  • Children, youth, and young adults transitioning to adult services who have been identified as having emotional, behavioral, or mental health challenges, or who are at risk for developing a disorder.

You can get information and counseling referrals in Spanish through NYC Well.

Online

Learn more about NYC Well.

By Phone

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline Spanish
  • Phone Number: (877) 298-3373
  • Business Hours: 24 Hours

Call 911
Call 911 for emergency assistance if you or someone else is having suicidal thoughts or is in any other danger.

 

NYC Well connects people in crisis to mental health providers and services that can help them.

NYC Well can conduct a risk assessment and refer you to the appropriate services. If necessary, a Mobile Crisis Team may be sent to your location within 20 minutes to help you. That team can also refer you to more mental health services.

You can also get connected to a Crisis Respite Center, which will provide beds to people who are in crisis but are not an immediate risk to harm themselves or others.

Learn more about NYC Well's Crisis Services.

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 Hours

NYC Well's peer support program connects city residents in crisis with people who have similar personal experience with mental illness.

These peers have lived with mental illness and received behavioral health care. They use these experiences to provide support and information to those in need, helping to avoid future crises. 

Peers can also refer you to further mental health services.

Learn more about NYC Well Peer Support Services.

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 Hours

You can get referrals for needle exchange programs where used syringe needles can be exchanged for clean ones.

There is no out-of-pocket expense. Client information is kept confidential.

Call 311 for assistance by phone.

  • Agency: Department of Health and Mental Hygiene
  • Division: NYC Well Hotline
  • Phone Number: (888) 692-9355
  • Business Hours: 24 Hours