Medicaid Complaint

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Medicaid to learn more about the program, including application assistance
Electronic Benefit Transfer (EBT) Card Assistance for Clients to change your PIN

You can make a complaint about the Medicaid program, including:

Delayed benefits
Case handling
Customer service or staff behavior

You should file a complaint through your Medicaid provider.

Most children and adults under age 65 have Medicaid through the New York State of Health (NYSOH).

If you get Medicaid through NYSOH, please contact NYSOH regarding your complaint.

Agency: New York State Department of Health
Division: New York State of Health Hotline
Phone Number: (855) 355-5777
Business Hours: Monday - Friday: 8 AM - 8 PM; Saturday: 9 AM - 1 PM
Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

Most adults age 65 or older, and those who qualify for Medicaid based on a disability or those who are receiving services (such as personal care services), have Medicaid through the Human Resources Administration (HRA).

If you get Medicaid through HRA, please contact HRA regarding your complaint.

Agency: Human Resources Administration
Division: Medicaid Helpline
Phone Number: (888) 692-6116
Business Hours: Monday - Friday: 8 AM - 5 PM
Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

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Knowledge Article

IP Address

Medicaid Complaint

New York State of Health (NYSOH) Consumers

Human Resources Administration (HRA) Consumers

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