If you are a homeless shelter resident, client advocates can help with resolving issues and overcoming barriers.

You can also report medical concerns while you are in the shelter.

You will need to provide your:

• Name
• Phone number
• Shelter location

By Email

Ombudsman@dhs.nyc.gov

In Person

Office of the Ombudsman
109 East 16th Street, 8th Floor
New York, NY 10003
Monday to Friday, 9 AM - 4 PM

By Phone

• Agency: Department of Homeless Services
• Division: Office of the Ombudsman
• Phone Number: (800) 994-6494
• Business Hours: Monday - Friday: 9 AM - 5 PM
• Staff is available through the automated phone system during business hours.