Undocumented Immigrant New Yorkers

Need something else?

Visit the following pages instead for information and help with:

Reports of the following are not within the jurisdiction of New York City and 311 cannot accept these kinds of complaints:

Undocumented immigrants or workers
Someone violating immigration law
Requests to have someone deported

All New Yorkers in need of medical care, food assistance, and other benefits and services should seek the help they need without fear. Many health and social services are available to New Yorkers regardless of immigration status or ability to pay.

Learn about:

You can also visit nyc.gov/KnowYourRights to learn about what to do if a friend or family member is detained by Immigration and Customs Enforcement (ICE). Information is available in multiple languages.

You can call the City-funded, free, and safe Mayor’s Office of Immigrant Affairs (MOIA) Immigration Legal Support Hotline to get:

Answers to immigration policy questions
Information on how and where to find City-funded, free, and safe immigration legal help

The Hotline does not schedule legal appointments directly. The Hotline can help you find a provider that speaks your language and is geographically close to you.

If your annual household income is more than 200% of the Federal Poverty Level, you may not be eligible to receive services from certain City-funded legal service providers.

More information and assistance is available online and by phone.

Online

Visit these webpages to learn about:

You can also visit nyc.gov/KnowYourRightsto learn about what to do if a friend or family member is detained by Immigration and Customs Enforcement (ICE). Information is available in multiple languages.

By Phone

Agency: Mayor's Office of Immigrant Affairs
Division: MOIA Immigration Legal Support Hotline
Phone Number: (800) 354-0365
Business Hours: Monday - Friday: 9 AM - 6 PM
You'll hear an automated message that will ask for your language. During business hours, you'll then be connected to an agent.

Asylum seekers who have just arrived in New York City can get free and confidential help. This help is available at the Asylum Seeker Resource Navigation Center.

To be eligible, you must:

Provide U.S. Immigration and Customs Enforcement paperwork showing that you entered the U.S. Southwest Border on or after January 1, 2022,
Currently live in New York City,
Make an appointment with the Center.

Learn more on the Asylum Seeker Resources page.

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