Credit and Debit Cards
Reports of meters that did not receive authorization for credit or debit card payment and, as a result, did not issue a receipt are not accepted.
If a bank does not authorize payment, the digital readout will read "unreadable card," "not paid," or "not accepted" and the meter will not issue a receipt. The credit or debit card account will not be charged. You can use coin payment to get a receipt from the same meter or you can try your card at a different meter on the same block.
You have approximately 40 seconds to deposit all coins. If all the coins are not deposited and the green button is not pushed within that time limit, the transaction is cancelled and any deposited coins are returned to you.
When the coin payment is not available at a parking meter, it will flash a red light and the display message will read "card payment only." You can pay using a card or try to make a coin payment at a different meter on the same block.
ParkNYC Mobile App
The mobile app needs a good cellular or Wi-Fi signal to operate. If your wireless device does not get a Wi-Fi or cellular connection, or if cellular or Wi-Fi service is not available in the area, you may not be able to create or extend a parking session.
You can move to an area with a better cellular or WiFi signal if you are having trouble paying for parking using the ParkNYC app. If there is still an issue, you can pay by phone or with coins or cards at a parking meter located on the same block or the next block.
You can report a problem with the ParkNYC mobile app or website.
- Agency: Department of Transportation
- Division: ParkNYC Customer Service
- Phone Number: (800) 428-4027
- Business Hours: 24 hours, 7 days a week
- Staff is available through the automated phone system at all times.