Call 911
Call 911 to report hazardous tunnel conditions that threaten to cause an accident.

    You can get information or make a complaint about tunnels.

    You can report:

    • Dirt, debris, litter
    • Falling debris
    • Graffiti
    • Lighting
    • Potholes
    • Rough pavement

    Toll tunnels within the City include:

    • Hugh L. Carey (Brooklyn Battery)
    • Queens Midtown Tunnel

    Online

    Learn more about toll tunnels in New York City.

    Learn about cashless tolling.

    Report a problem with a toll tunnel in New York City.

    By Phone

    • Agency: Metropolitan Transportation Authority
    • Division: Bridges and Tunnels Travel Information
    • Phone Number: (212) 360-3000
    • Business Hours: 24 hours, 7 days a week

    Non-toll tunnels within the City include:

    • Battery Park Underpass
    • 1st Avenue Tunnel
    • Park Avenue Viaduct

    To report a lighting problem in a tunnel, go to the Street Lighting Repair Form page.

    • Agency: Port Authority of NY and NJ
    • Division: Tunnels, Bridges, and Terminals Customer Connection Information Line
    • Phone Number: (800) 221-9903
    • Business Hours: 24 hours, 7 days a week

    Cashless Tolling

    As part of the new cashless tolling system, overhead equipment will instantly read a vehicle’s E-ZPass tag. If a vehicle doesn't have an E-ZPass tag, a photograph will be taken of its license plate and a toll bill will be mailed to the registered owner of the vehicle. Vehicles should keep moving through the toll plaza at safe speeds.

    Cashless tolling is currently in place for the Holland Tunnel. A cashless tolling system for the Lincoln Tunnel will be activated on December 11, 2022.

    The Department of Environmental Protection responds to questions about the construction of City Water Tunnel Number Three and the blasting project along First and Second Avenues.

    Warning Signals

    A warning horn is sounded before all blasts. 

    • One long whistle indicates 3 minutes to blast.
    • Two short whistles indicate 1 minute to blast.
    • Three long whistles indicate the blast is over and all is clear.

    Call 311 or 212-NEW-YORK (212-639-9675) to learn more.

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