Coronavirus (COVID-19) Alert

You must wear a mask inside indoor stations and onboard trains and buses. You do not have to wear a mask at outdoor train stations and platforms, or at bus stops. 

You can get a free mask at a subway station booth or from an LIRR or Metro-North station ambassador. Riders who refuse to wear a mask could get a $50 fine.

Get the latest information about MTA service during the COVID-19 pandemic.

Contact the MTA to report overcrowding or people not wearing masks on trains or buses.

You can get information online and by phone about: 

  • Fares 
  • Routes
  • Schedules 
  • Stations 

You can also file a complaint or report lost or found property.

Online

Get information or submit feedback about the Staten Island Railway.

Download the Staten Island Railway schedule.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

As of April 21, 2019, the current fares are:

  • Subways, local buses, and Staten Island Railway: $2.75 (Reduced Fare: $1.35)
  • Single ride (only sold at subway vending machines): $3
  • Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50)
  • Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50)
  • Express bus: $6.75 (Reduced Fare during off-peak hours only: $3.25)
  • Paratransit and Access-A-Ride: $2.75

One Metro New York (OMNY)

OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare. 

This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations are now equipped with OMNY. 

OMNY currently supports a full-fare, pay-per-ride option for now, including free transfers. Additional fare options will be available during future phases of the rollout, including reduced fares, student fares, special programs, and more.  Until then, you can keep using your MetroCard.

Learn more about OMNY.

OMNY Fare Capping

On February 28, 2022, the MTA will launch a pilot fare capping program for OMNY users. With this pilot program, you will always pay the lowest fare each week if you use OMNY, no matter how many trips you take. You will not have to pay upfront for an unlimited 7-Day MetroCard.

The pilot program will initially be available for full-fare trips on New York City subways and local buses. The program would apply only to trips taken using the OMNY contactless fare payment system. You must use the same contactless bank card, smart device, or OMNY card for each trip.

You will automatically receive free, unlimited rides for the rest of the week once you have paid $33 in fares, the same as taking 12 trips during a seven-day period. The seven-day period begins at 12 AM on Mondays and end at 11:59 PM on Sundays during this pilot program.

Learn more about OMNY fare capping.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

Coronavirus (COVID-19) Alert

The MTA's lost and found office is open daily from 10 AM to 6 PM by appointment only. 

You must file a claim for a lost item. If the MTA finds it, they will contact you and schedule an appointment to pick it up.

Report Lost Property

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.

Report Found Property

Found in a Train or Station

Take smaller items, such as wallets, tablets or cellphones to the nearest subway station booth agent. For security reasons, agents cannot open the booth door.

Call 511 to arrange to drop off larger items at NYCT Lost & Found. 

Found on a Bus

Items found on a bus should be turned in to the bus operator.

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