Coronavirus (COVID-19) Alert

The Metropolitan Transportation Authority (MTA) is operating the Essential Service Plan on subways, buses, Long Island Railroad, and Metro-North Railroad until further notice.

If you're not traveling for work or for urgent personal business like a medical appointment, do not use public transportation in order to keep limited capacity available for people who must travel.

Face masks are required for all riders. If you don’t have a mask, stop by a subway station booth or ask a LIRR or Metro-North station ambassador for a free one. If you refuse to wear a mask, you could be issued a fine.

Get the latest information about MTA service during the outbreak.

For information about the MTA’s reopening plan and rider health and safety rules, visit the Coronavirus (COVID-19) and City Life page.

Overnight Service

Every day from 2 AM to 4 AM, there is no subway service to allow trains and stations to be disinfected. Bus service will continue to run 24/7.

Learn more about overnight service changes and transit alternatives.

You can get information about: 

  • Fares 
  • Routes
  • Schedules 
  • Stations 

You can also file a complaint or report lost or found property.

Online

Get information about the Staten Island Railway.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

As of April 21, 2019, the current fares are:

  • Subways, local buses, and Staten Island Railway: $2.75 (Reduced Fare: $1.35)
  • Single ride (only sold at subway vending machines): $3
  • Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50)
  • Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50)
  • Express bus: $6.75 (Reduced Fare during off-peak hours only: $3.25)
  • Paratransit and Access-A-Ride: $2.75

One Metro New York (OMNY)

OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare. 

This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations are now equipped with OMNY. 

OMNY currently supports a full-fare, pay-per-ride option for now, including free transfers. Additional fare options will be available during future phases of the rollout, including reduced fares, student fares, special programs, and more.  Until then, you can keep using your MetroCard.

Learn more about OMNY.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

Coronavirus (COVID-19) Alert

The MTA's lost and found offices are closed until further notice.  Assistance is still available online.

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.