Coronavirus (COVID-19) Alert

You must wear a mask within indoor stations and once you board a train or bus. You do not have to wear a mask at outdoor train stations and platforms, or at bus stops. 

If you don’t have a mask, stop by a subway station booth or ask a LIRR or Metro-North station ambassador for a free one. If you refuse to wear a mask while on a train or bus, you could be issued a $50 fine.

Get the latest information about MTA service during the outbreak.

To report social distancing violations, face covering violations, or overcrowding on the subway or buses, contact the Metropolitan Transportation Authority (MTA) online.

You can get information about: 

  • Fares 
  • Routes
  • Schedules 
  • Stations 

You can also file a complaint or report lost or found property.

Online

Get information about the Staten Island Railway.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

As of April 21, 2019, the current fares are:

  • Subways, local buses, and Staten Island Railway: $2.75 (Reduced Fare: $1.35)
  • Single ride (only sold at subway vending machines): $3
  • Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50)
  • Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50)
  • Express bus: $6.75 (Reduced Fare during off-peak hours only: $3.25)
  • Paratransit and Access-A-Ride: $2.75

One Metro New York (OMNY)

OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare. 

This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations are now equipped with OMNY. 

OMNY currently supports a full-fare, pay-per-ride option for now, including free transfers. Additional fare options will be available during future phases of the rollout, including reduced fares, student fares, special programs, and more.  Until then, you can keep using your MetroCard.

Learn more about OMNY.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

Coronavirus (COVID-19) Alert

The MTA's lost and found office is open daily from 10 AM to 6 PM by appointment only. 

You must file a claim for a lost item. If the MTA finds it, they will contact you and schedule an appointment to pick it up.

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.