Call 911

Call 911 to report domestic violence, including a crime in progress, impending threat, fear of violence, or past domestic violence.

If you can't safely call 911, you can send them a text. See the "Texting 911" section below for more information.

Services are available to domestic violence victims throughout the five boroughs. Domestic violence occurs in families of all races, cultures, religions, and income levels. Assistance is available to both male and female victims and to victims in same-sex relationships. No matter what your immigration status is, if someone is abusing you, help is available.

The New York City Domestic Violence Hotline provides safety planning, referrals, and connections to emergency housing for victims of domestic violence. You can contact the Domestic Violence Hotline by phone.

The hotline provides assistance in over 150 languages.

Learn more about Domestic Violence Hotline.

  • Agency: Mayor's Office of Criminal Justice
  • Division: Safe Horizon Domestic Violence Hotline
  • Phone Number: (800) 621-4673
  • Business Hours: 24 hours, 7 days a week

Family Justice Centers

New York City Family Justice Centers provide one-stop locations for victims to receive services. Services include:

  • Emergency shelter and permanent housing
  • Orders of protection
  • Financial assistance
  • Counseling
  • Health care
  • Civil legal assistance
  • Self-sufficiency
  • Filing police reports

Text-to-911 is a reliable and safe way to reach emergency services in New York City.

It is beneficial to people who are:

  • Deaf
  • Hearing impaired
  • Speech impaired
  • Not able to safely call 911

You should:

  • Only text 911, if you can't call 911
  • Never text and drive


Text-to-911 is free and works through short message service (SMS) with cellular carriers but requires a text or data plan.

Text-to-911 is also only available in English and Spanish in the five boroughs.

How to Text

To use Text-to-911 as efficiently as possible you should: 

  • Enter 911 in the “to” field without spaces or hyphens
  • Let the operator know if you are deaf
  • Text the reason for your emergency
  • Text your full address with borough and cross streets if available
  • Use complete words and sentences, not abbreviations
  • Not text 911 in a group chat or send photos, videos, GIFs, or emojis
  • Answer all of the operator’s questions. The operator will end the chat when appropriate.

Safe Horizon's Project Safe provides lock replacement services to crime victims in all five New York City boroughs.

Project Safe will change, replace or install top locks free of charge within 24-48 hours. The 'bottom' lock is the property and responsibility of the landlord and will not be serviced by Project Safe's locksmiths. 

Damaged doors and doorframes must be repaired before scheduling an appointment for locksmith services.

Learn more about Project Safe.

The Kings County District Attorney’s Office established a hotline to help sex-crime victims in Brooklyn’s Orthodox Jewish communities report abuse. English, Yiddish and Hebrew languages can be accommodated.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

The NYC Hope website provides information and resources for survivors of domestic violence and those seeking to help a victim of domestic violence.

Learn about help available for victims of domestic violence.

The City provides brochures, palm cards, posters, and other materials about domestic violence for education, outreach, and distribution. 

Materials are available in multiple languages.


Download domestic violence brochures or posters.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to request a copy.

The Department of Health and Mental Hygiene provides a health bulletin about violence between intimate partners. The bulletin includes information about:

  • Recognizing intimate partner violence
  • Different forms of violence and abuse
  • Health effects of abuse
  • Safety planning and getting help

The Health Bulletin is available in English, Arabic, Bengali, Chinese, Haitian Creole, Hindi, Russian, or Spanish.


Download the intimate partner violence health bulletin in:

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to request a copy.

Order Change

If your order was already shipped, you can return unwanted copies at no cost to you by writing "Return to Sender" on the package and putting it in the mail. To order additional items, you must place another order.

To update address, email, and organizational information customers can email their requests.

Send a message to

To update a current order, be sure to include tracking order number.

Out of Stock Literature

If this publication is currently out of stock, you can contact the agency by phone.

The NYC Health Department provides program oversight and support to anti-violence programs in the City. The Cure Violence model is an evidence-based public health approach that seeks to stop the spread of violence by using the following methods and strategies associated with disease control:

  • Detecting and interrupting conflicts
  • Identifying and treating the highest risk individuals
  • Changing social norms

Cure Violence in NYC is part of the City's Anti-Gun Violence Crisis Management System, which is an initiative to reduce gun violence in 17 city precincts.

If you are interested in learning more about the Cure Violence program in your neighborhood, call one of the sites in your borough:


Brownsville In Violence Out
(718) 226-0433

Save Our Streets (S.O.S) Bed-Stuy
(718) 773-6886

Save Our Streets (S.O.S) Crown Heights
(718) 773-6886

Operation HOOD (Helping Our Own Develop)
(718) 449-5000 x2288

Gangstas Making Astronomical Community Changes (GMACC)
(718) 498-1000

Man Up! Alpha and Omega
(718) 498-2320


Bronx Rises Against Gun (B.R.A.G.) Violence North and West
(718) 716-1150

Save Our Streets (S.O.S) Morrisania and South Bronx
(646) 448-9131

Release the Grip (BronxConnect Cure Violence)
(718) 402-6872


Speak Peace Forward (Street Corner Resources)
(212) 694-8759

Getting Out, Staying Out’s Stand Against Violence East Harlem (SAVE)
(212) 831-5020


696 Build Queensbridge
(718) 784-7447

Life Camp
(718) 848-3900

Rock Safe Streets
(646) 394-9551

Staten Island

True 2 Life
(718) 273-8411

The Project Home pilot program will provide intensive, specialized housing search assistance to domestic violence survivors with children living in Department of Homeless Services (DHS) shelters.

Project Home will help domestic violence survivors find safe, permanent homes and reduce the amount of time spent in shelter.

This program is starting with one hundred families staying in DHS shelters. Families were randomly selected from a pool of eligible households.

Learn more about Project Home.

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