Coronavirus (COVID-19) Alert

You must wear a mask within indoor stations and once you board a train or bus. You do not have to wear a mask at outdoor train stations and platforms, or at bus stops. 

If you don’t have a mask, stop by a subway station booth or ask a LIRR or Metro-North station ambassador for a free one. If you refuse to wear a mask while on a train or bus, you could be issued a $50 fine.

Get the latest information about MTA service during the outbreak.

To report social distancing violations, face covering violations, or overcrowding on the subway or buses, contact the Metropolitan Transportation Authority (MTA) online.

You can get information about: 

  • Fares
  • Routes
  • Schedules 
  • Stations 

You can also file a complaint or report lost or found property.

Online

Get information about Metro-North Railroad.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: Metro-North Railroad Travel Information
  • Phone Number: (212) 532-4900
  • Business Hours: 24 hours, 7 days a week
  • Staff is available through the automated phone system at all times.