The Human Resources Administration (HRA) is trying to eliminate, whenever possible, the need for clients to come in person to HRA offices.
You can use the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to submit requests to HRA. You can also submit documents using the Document Upload feature on the ACCESS HRA Mobile App.
Rent Arrears Applications
The New York State Office of Temporary and Disability Assistance (OTDA) requires that you apply for the Emergency Rental Assistance Program (ERAP) before you apply for Emergency One-Time Assistance to help pay rent arrears (and utility arrears if combined with rent arrears). OTDA is requiring HRA to deny your application if you did not apply for ERAP or if you have not yet received a decision from OTDA on your ERAP application.
If your ERAP application is denied, you can re-apply for Emergency One-Time Assistance after you receive notification of the ERAP denial. If ERAP funds are awarded, you may also apply for funds that were not covered. For example, if you had 15 months of rent arrears and ERAP covered 12 months of the rent arrears, you can apply for Emergency One-Time Assistance to cover the remaining 3 months of rent arrears.
For more information about ERAP, visit the Emergency Rental Assistance Program (ERAP) page.
Submitting an Application
You can apply for Emergency One-Time Assistance using the ACCESS HRA website or the ACCESS HRA Mobile App. HRA will call you to complete your telephone eligibility interview. In-person interview appointments at Job Centers are not available at this time.
You can apply for Emergency One-Time Assistance to help pay rent arrears even if you do not have an eviction case in Housing Court.
Get more information about COVID-19 and your HRA benefits.
Keep Your Information Up-to-Date
Use the ACCESS HRA website or the ACCESS HRA Mobile App to view your case information and update your contact information. It's very important that HRA has your current contact information.
The number of HRA Centers and Offices open to the public has been reduced. Please only visit an HRA Center or Office if your needs cannot be met online or by phone. Hours and locations may change. Visit the HRA Center Locations website for more information.
Applicants who have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn Over-The-Counter (OTC) site for your permanent card, or one of seven open HRA locations for a temporary card that will have all benefits available until your EBT card arrives. Visit the HRA Center Locations website for more information.
Permanent EBT cards can only be sent via the mail or picked up at the Brooklyn OTC site. For more information, visit the Electronic Benefit Transfer (EBT) Card page.