Need something else?

You can get help with expenses due to an unexpected situation or event. This emergency help is called a One Shot Deal.

Some examples of when you can get financial help include:

  • Homelessness
  • Rent arrears to prevent your eviction or dispossess (even if you do not have an eviction case in Housing Court)
  • Disconnected utilities or pending shut off
  • Fire disaster
  • Domestic violence
  • Circumstances that affect the health and safety of you or your family

Learn more about emergency help.

You can also get information or help by phone.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week.

Submit an Application

You can apply for emergency help with:

  • The ACCESS HRA website
  • The ACCESS HRA mobile app


Visit the ACCESS HRA website.

Download the ACCESS HRA mobile app.

In Person

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