You can file a claim online, by registered or certified mail, or in person. You must choose only one method of filing a claim.
Claims cannot be filed by phone, email, or fax.
Do not file the same claim both electronically and using a paper form. Do not file the same claim more than once electronically.
Only Personal Injury and Property Damage-based claims can be filed online.
The claim must be filed within 90 days of the date of the incident.
Filing Claims Online
You can only file a tort claim using the eClaim system. A tort claim is a personal injury claim due to alleged negligence on the part of the City or a City employee or involves property damage as a result of the alleged reckless behavior of a City employee in the course of that employee’s work.
After submitting a claim, a message confirming the submission of your claim will appear on screen. You must print this confirmation for your records.
Use the eClaim system to file a Personal Injury or Property Damage-Based Claim.
Filing Claims By Mail or In Person
The Notice of Claim form must be:
- Completed in ink
- Signed
- Notarized
Submit your form in person, or by registered or certified mail, to:
The Comptroller of the City of New York
Municipal Building – Room 1225
1 Centre Street
New York, New York 10007
The service window for the New York City Office of the Comptroller is open for in-person claim form submissions on Tuesdays, Wednesdays, and Thursdays from 10 AM to 1 PM.
Submitting a Service Request Before Filing a Claim
Although a service request is not required to file a claim, it is recommended that you submit a service request as a record of the incident depending on the situation.
Some examples of recommended service requests that could be filed for record keeping purposes include but are not limited to:
