You can sign up for citywide SMS text alerts by texting NOTIFYNYC to 692-692. If you provide one or more zip codes when prompted, you can get neighborhood-based SMS text alerts in English. This service is provided by Nixle.

The following localized alerts are available:

• Traffic delays
• Road closures/reopening
• Mass transit suspension/disruption/restoration
• Con Ed/PSEG power outages
• Fires
• Protest activity
• FDNY / NYPD activity
• Water conditions
• Planned flyovers

Localized alerts will only be sent between 7 AM and 10 PM.

If you want to opt in multiple zip codes, text those zip codes to 692-692 as well. Your number will be added to the distribution lists for those zip codes.

To view and manage your subscribed zip codes:

1. Register for an account on Nixle.com.
2. Select the “Settings” tab.
3. Edit alert preferences for each subscribed zip code in the left-hand column.
4. Click “Save” to finalize your changes.

To opt out of alerts:

• Text STOP and the zip code you want to stop receiving alerts for to 692-692 (for example, STOP 11201).
• Text STOP ALL to 692-692 to stop receiving alerts for all zip codes.

Since each Notify NYC account is password protected, only subscribers can register themselves and change their accounts and passwords. Subscribers can also remove their accounts from the database if they wish to no longer receive the notifications.

You can log into your Notify NYC account to suspend and opt out of the service. These options are located in the "My Account" tab in the top navigation bar of the Notify NYC website. Because each account is password protected, only subscribers can remove themselves from the program.

Register or update your information with Notify NYC.

You can register for phone calls from Notify NYC to go to your:

• Home phone
• Office phone
• Cell phone

You can also register more than one phone number to receive Notify NYC messages.

Notify NYC is a voluntary program. If you provide your phone number, it will remain confidential and will only be used for sending Notify NYC messages.

If you signed up for Notify NYC messages by phone and want to stop getting notifications, you need to provide the phone number used when you created the account.

311 can also update your account and change your:

• Notification types
• Telephone numbers
• Emails
• Addresses
• Preferred language

Delivery of Notify NYC services is heavily dependent on external networks and providers not controlled by the City. The City is actively performing outreach with service providers to make sure accurate messages get to you.

However, below are some examples of service limitations:

Email

• Your ability to receive emails may be disrupted if the networks are damaged or are operating at maximum capacity.

Text Messages

• Wireless data networks can experience outages and high traffic volume.
• Most wireless carriers do not guarantee the delivery or timely delivery of text messages. You should contact your wireless service provider to see how these policies might affect your ability to receive text messages from Notify NYC.

Telephone

• This method sends pre-recorded messages to your phone, but it may be disrupted if your wired or wireless carrier is experiencing network congestion, outages, or you have poor reception.

Website

• The City’s website is designed to handle high volumes of users with little or no effect on performance. However, you may not be able to access certain websites if your Internet Service Provider (ISP) is experiencing outages.

RSS

• The RSS is a passive means to get information to registrants. While all notifications are posted, this service may lag behind email and text messages.

X (formerly known as Twitter)

• Posts may be delayed based on X's user volume.

You can contact NYC Emergency Management online with questions or suggestions about Notify NYC.

Contact NYC Emergency Management about Notify NYC.