If you provide an email address with your Service Request, you will receive status updates by email. First, you will receive a confirmation email with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new email with a status update.
The emails will come from SRNotice@customercare.nyc.gov.
These notification emails are not generated for some Department of Sanitation requests. They are also not generated for requests from the Department of Transportation for street potholes, streetlights, or traffic signals.
The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.