You can get the status of most NYC311 Service Requests from Service Request Lookup. Status is not available for any Service Request submitted less than 24 hours ago or more than 365 days ago.

Status is not available in Service Request Lookup for:

  • Bulk item pickup appointments
  • Wood disposal pickup appointments
  • Streetlight Service Requests
  • Traffic signal Service Requests
  • Department of Consumer Affairs (DCA) Service Requests by consumers against businesses
  • Department of Education (DOE) Service Requests about problems besides school maintenance
  • Department of Finance (DOF) Service Requests about the Rent Freeze Program and homeowner property tax exemptions

Other ways to check some kinds of status are outlined below. Call 311 to check the status of any Service Request not covered here.

In addition to Service Request Lookup, some Service Requests can also be checked in Agency systems:

  • Department of Buildings (DOB) Service Requests can be checked in Building Information Search (BIS)
  • Department of Housing Preservation and Development (HPD) Service Requests can be checked in HPD Online

With the exception of CFC and freon removal appointments, bulk item pickup appointments, and e-waste pickup appointments, you cannot cancel or remove a Service Request or complaint once you have submitted it through 311.

If you provide an email address with your Service Request, you may receive status updates by email. First, you would receive a confirmation email with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you would receive a new email with a status update. 

The emails will come from SRNotice@customercare.nyc.gov.

These notification emails are not generated for some Department of Sanitation requests. They are also not generated for requests from the Department of Transportation for street potholes, streetlights, or traffic signals.

The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.

You need your Service Request number to check the status of your bulk item pickup appointment. Appointment status can’t be checked using name, address, or any other information.

You need your transaction number and the daytime phone number given when the appointment was made to check the status of your wood disposal appointment.

You need your Service Request number to check the status of a street pothole Service Request filed with the Department of Transportation.

You need your Service Request number to check the status of a streetlight Service Request filed with the Department of Transportation.

Check the status of a Service Request using the Street Lighting Repair Form.

In addition to using Service Request Lookup, you can use Building Information Search (BIS) to check the status of a Department of Buildings Service Request.

Building Information Search (BIS) provides information about property including complaints and violations, actions, applications, and inspections.

The Department of Finance (DOF) Contact Center helps with SCRIE, DRIE, and homeowner property tax exemption issues.

If you spoke with DOF and they opened a case for you and provided a case number, they will contact you in 3 business days. If you haven't received a response after 3 business days, you can check the status of your case with DOF by phone.

If DOF said that they are mailing you something, please allow 10 days for delivery.

Call 311 for status.

In addition to using Service Request Lookup, you can use HPD Online to check the status of a Department of Housing Preservation and Development (HPD) Service Request. HPD Code Enforcement Borough Centers provide information by phone and in person. To learn more, use the HPD Building Information and Code Enforcement Borough Service Center page.

Canceling a Service Request

Once you submit an HPD complaint, you cannot cancel or remove it. You can close it by phone.

Call 311 for assistance.