If a posted Department of Transportation (DOT) work order includes a Stop Tag number, it means the electricity going into the traffic or pedestrian signal pole was shut off. DOT notifies Con Edison about such outages. Once Con Edison restores the electricity, DOT can complete its work on the signal.
Con Edison is required to repair 90% of signals with no electric current within 90 days during the winter months of November 1st to April 30th. They are required to repair 80% of signals with no current within 45 days during the summer months of May 1st to October 31st. Con Edison may not take longer than 180 days to complete any of these repairs.
You can follow up on the status of a work order with a Stop Tag number by phone.
- Agency: Con Edison
- Phone Number: (800) 752-6633
- Business Hours: 24 hours, 7 days a week
- Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.