Call
911 to report:
- Signal problems causing dangerous traffic conditions
- Signals stuck on steady green in all directions
- Downed power lines
You can report a problem with a traffic or pedestrian signal.
Traffic Signal or Vehicle Stoplight Complaints
You can report a traffic signal or vehicle stoplight that:
- Is missing or damaged
- Has burned out lights
- Is leaning, hanging, or knocked-over poles and signals
- Has wires outside the base or open electrical control boxes
- Is blocked by signs, sneakers, or other hanging objects
- Is changing out of sequence or stuck on one color
- Is facing the wrong direction
Complaints about traffic signals or vehicle stoplights are only accepted by phone through the 311 Call Center.
Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.
Pedestrian Signal Complaints
You can report a pedestrian signal that:
- Is missing or damaged
- Has burned out lights
- Is leaning, hanging, or knocked-over poles and signals
- Has wires outside the base or open electrical control boxes
- Is blocked by a construction sign, sidewalk shed, sneakers or other hanging objects
- Has crossing signal buttons that are damaged or need to be removed
- Is showing Walk and Don't Walk symbols at the same time
- Has countdown signals where numbers are not visible or counting down
- Is an audible signal and the locator alert tone or message is too low, too loud, or not working
What Happens Next
Department of Transportation (DOT) contractors in each borough maintain traffic and pedestrian signals. Repairs are scheduled based on the urgency of the problem
- Signal poles that have fallen down are addressed within 2 hours.
- Exposed wiring or open electrical control boxes are addressed within 12 hours.
- Priority issues such as problems with timing, outages, Walk/Don't Walk symbols showing at the same time, and hanging signals are addressed within 48 hours.
- General maintenance issues are addressed within 30 days.
- The response time for long term construction issues varies depending on the project.
Check Service Request Status
You need your Service Request number to check the status of a traffic or pedestrian signal Service Request filed with the Department of Transportation.
