Coronavirus (COVID-19) Alert

The Office of Child Support Services (OCSS) Borough Offices and Customer Service Walk-In Center are closed until further notice.

All scheduled child support appointments for Cash Assistance cases have been postponed including appointments in June 2020. No negative case actions are being taken for missing appointments with OCSS.

You can restore your Cash Assistance grant and Medicaid if you have a Child Support sanction by calling (929) 221-7656 or emailing dcse.cseweb@dfa.state.ny.us to let us know that you will comply with the child support program. Give your name, case number, and contact information, and state that you will comply with the child support program.

Visit the Child Support Services page for information on how to:

  • Submit inquiries related to child support assistance.
  • Apply for child support.
  • Make a child support payment.
  • Apply for relief from an administrative enforcement.

Court Information

NYC Family Courts are closed for child support matters until further notice.  

NY State Family Courts are limiting service to emergency court hearing parts, such as child protection and domestic violence cases, until further notice.

You can get help with:

  • General questions about the child support program
  • Specific questions about your child support case
  • Payments/obligations
  • Office locations
  • Enforcement measures
  • Changing an address

Online

Visit New York Child Support Online.

Email

You can email your questions to dcse.cseweb@dfa.state.ny.us.

Mail

Send a letter to:

NYC OSS
P.O. Box 830
Canal Street Station
New York, NY 10013

Phone

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Helpdesk
  • Phone Number: (888) 208-4485
  • Business Hours: Monday - Friday: 8:30 AM - 5 PM
  • Staff is available through the automated phone system during business hours. For help with child support, choose General Information from the automated list of options.

Coronavirus (COVID-19) Alert

Due to the COVID-19 pandemic, the Office of Child Support Services (OCSS) Borough Offices and Customer Service Walk-In Center are closed until further notice.

Visit a child support worker at the Human Resources Administration (HRA) Office of Child Support Services (OCSS) Customer Service Walk-In Center for questions about child support obligations, payments, enforcement measures, and related issues. You do not need an appointment.

OCSS Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 7:00 PM (except holidays)

You can get help by phone with any questions about visiting the OCSS Customer Service Walk-In Center.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

Online

Visit New York Child Support Online.

By Phone

Get payment information, account status, or make changes to account information. You need a Personal Identification Number (PIN) to get case-specific information.

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Automated lnformation Line
  • Phone Number: (800) 846-0773
  • Business Hours: 24 hours, 7 days a week