Coronavirus (COVID-19) Alert

With the ongoing pandemic, the New York City Office of Child Support Services (OCSS) encourages custodial and noncustodial parents to send an email to dcse.cseweb@dfa.state.ny.us to request a customer service phone appointment or for information about a child support case.

OCSS offices are open with limited staffing at this time.

If you are a custodial parent receiving Cash Assistance and are scheduled for an OCSS appointment, you will be mailed a notice with the details of your appointment. Please complete, sign, and return the referral and participate in the telephone interview to keep your full benefits.

Court Information

New York State courts are open and offering limited in-person assistance for health and safety reasons. Family Court is accepting support establishment, modification and enforcement petitions, stipulated agreements, and motion requests. 

Visit the New York City Family Court website for more information.

You can get help with:

  • General questions about the child support program
  • Specific questions about your child support case
  • Payments/obligations
  • Office locations
  • Enforcement measures
  • Changing an address

Online

Visit New York Child Support Online.

Email

You can email your questions to dcse.cseweb@dfa.state.ny.us.

Mail

Send a letter to:

NYC OSS
P.O. Box 830
Canal Street Station
New York, NY 10013

Phone

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Helpdesk
  • Phone Number: (888) 208-4485
  • Business Hours: Monday - Friday: 8:30 AM - 5 PM
  • Staff is available through the automated phone system during business hours. For help with child support, choose General Information from the automated list of options.

Coronavirus (COVID-19) Alert

With the ongoing pandemic, the New York City Office of Child Support Services (OCSS) encourages custodial and noncustodial parents to send an email to dcse.cseweb@dfa.state.ny.us to request a customer service phone appointment or for information about a child support case.

OCSS offices are open with limited staffing at this time.

Visit a child support worker at the Human Resources Administration (HRA) Office of Child Support Services (OCSS) Customer Service Walk-In Center for questions about child support obligations, payments, enforcement measures, and related issues. You do not need an appointment.

OCSS Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 7:00 PM (except holidays)

You can get help by phone with any questions about visiting the OCSS Customer Service Walk-In Center.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.

Online

Visit New York Child Support Online.

By Phone

Get payment information, account status, or make changes to account information. You need a Personal Identification Number (PIN) to get case-specific information.

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Automated lnformation Line
  • Phone Number: (800) 846-0773
  • Business Hours: 24 hours, 7 days a week

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