Coronavirus (COVID-19) Alert

The Human Resources Administration (HRA) is trying to eliminate, whenever possible, the need for clients to come into their offices.

All scheduled in-person appointments have been cancelled. You will get a text or email from HRA letting you know your next steps.

The Child Support Walk-in Center encourages you to email or call for assistance. 

Please apply for child support services by downloading an application online or by calling the NY State Department of Child Support to have an application mailed to you.

Court Information

NY State Family Courts are limiting service to emergency court hearing parts.  

These include:

  • Domestic Violence
  • Child Welfare
  • Juvenile Delinquency
  • Emergency Custody
  • Visitation
  • Child support violation petitions  

All existing scheduled court proceedings, except those in emergency parts, will be adjourned.

Get more information about COVID-19 and your HRA benefits.

You can get help with:

  • General questions about the child support program
  • Specific questions about your child support case
  • Payments/obligations
  • Office locations
  • Enforcement measures
  • Changing an address

Online

Visit New York Child Support Online.

Email

You can email your questions to dcse.cseweb@dfa.state.ny.us.

Mail

Send a letter to:

NYC OSS
P.O. Box 830
Canal Street Station
New York, NY 10013

Phone

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Helpdesk
  • Phone Number: (888) 208-4485
  • Business Hours: Monday - Friday: 8:30 AM - 5 PM
  • Staff is available through the automated phone system during business hours. For help with child support, choose General Information from the automated list of options.

Visit a child support worker at the Human Resources Administration (HRA) Office of Child Support Enforcement (OCSE) Customer Service Walk-In Center for questions about child support obligations, payments, enforcement measures, and related issues. You do not need an appointment.

OCSE Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 7:00 PM (except holidays)

You can get help by phone with any questions about visiting the OCSE Customer Service Walk-In Center.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

Online

Visit New York Child Support Online.

By Phone

Get payment information, account status, or make changes to account information. You need a Personal Identification Number (PIN) to get case-specific information.

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Automated lnformation Line
  • Phone Number: (800) 846-0773
  • Business Hours: 24 hours, 7 days a week