Coronavirus (COVID-19) Alert
With the ongoing pandemic, the New York City Office of Child Support Services (OCSS) encourages custodial and noncustodial parents to send an email to firstname.lastname@example.org to request a customer service phone appointment or for information about a child support case.
OCSS offices are open with limited staffing at this time.
Visit a child support worker at the Human Resources Administration (HRA) Office of Child Support Services (OCSS) Customer Service Walk-In Center for questions about child support obligations, payments, enforcement measures, and related issues. You do not need an appointment.
OCSS Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 7:00 PM (except holidays)
You can get help by phone with any questions about visiting the OCSS Customer Service Walk-In Center.
- Agency: Human Resources Administration
- Phone Number: (718) 557-1399
- Business Hours: Monday - Friday: 8 AM - 5 PM
- Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.