You can get help with:

  • General questions about the child support program
  • Specific questions about your child support case(s)
  • Payments/obligations
  • Office locations
  • Enforcement measures
  • Changing an address

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Helpdesk
  • Phone Number: (888) 208-4485
  • Business Hours: Mon - Fri: 8:30 AM - 5:00 PM
  • Staff is available through the automated phone system during business hours. For help with child support, choose General Information from the automated list of options.

Visit a child support worker at the Human Resources Administration (HRA) Office of Child Support Enforcement (OCSE) Customer Service Walk-In Center for questions about child support obligations, payments, enforcement measures, and related issues. You do not need an appointment.

OCSE Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 7:00 PM (except holidays)

You can get help by phone with any questions about visiting the OCSE Customer Service Walk-In Center.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Mon - Fri: 8:00 AM - 5:00 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

Online

Visit New York Child Support Online.

By Phone

Get payment information, account status, or make changes to account information. You need a Personal Identification Number (PIN) to get case-specific information.

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Automated lnformation Line
  • Phone Number: (800) 846-0773
  • Business Hours: 24 Hours