What Happens Next
The Department of Housing Preservation and Development (HPD) investigates maintenance complaints and tickets owners who break the law.
HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. HPD will also attempt to call you back to see if the condition was corrected. If you indicate that the condition was corrected, HPD will close the complaint.
Learn more about HPD complaints and inspections.
Learn more about housing quality and safety issues on the HPD website.
Use HPD Online to check the status of a Service Request and to find complaint and violation history.
If it was not corrected or HPD cannot reach you, a uniformed Code Enforcement inspector will be sent to inspect the reported condition. If English is not your primary language, let the Inspector know and they can call a translator to help.
The owner/agent is not notified of the inspection date. Inspectors will also check for the following:
- Non-working smoke detectors
- Non-working carbon monoxide detectors
- Lead-based paint (if there is a child under six)
- Window guards (if there is a child under 11),
- Door locks that require a key to exit
- Self-closing dwelling unit entrance doors
- Mice, cockroaches, and rats
- Bars or gates on fire escape windows
If you made a complaint and your property owner didn't fix the problem, you can take legal action in Housing Court. Document all contact with your landlord and HPD about the conditions in your apartment so you can use it in court.
To learn more about Housing Court, go to the Housing Court for Tenants and Landlords page.
Rent Regulated Apartments
There is additional support available for tenants in rent-controlled or rent-stabilized apartments. To learn more, go to the Rent Regulated Apartments page.
For more information about residential property maintenance requirements and tenant rights and responsibilities, use the Housing Rules for Owners and Tenants page.
Copies of maintenance complaints are available for both Tenants and Landlords. For additional questions about a complaint or to get copies of complaints, go to the HPD Building Information and Code Enforcement Borough Service Centers page.
Heat Sensors Program
As part of Local Law 18 of 2020, the Department of Housing Preservation and Development (HPD) has to select 50 multiple dwellings with heat violations and heat-related complaints every two years for participation in a program requiring installation of internet capable temperature reporting devices (“heat sensors”). Owners of selected buildings will be required to install one heat sensor in one living room of each dwelling unit in the building by October 1st of the year in which the property is selected, unless tenants opt out.
HPD will conduct inspections during heat season (October 1 through May 31) at least once every two weeks in buildings that are selected for participation, without receipt of complaints, for compliance with the heat requirements. These inspections may be discontinued where HPD finds consistent compliance by January 31 of the heat season.
Learn more about the HPD Heat Sensor Program.