To request that a fire hydrant be unlocked, you must first get a permit from a DEP borough office. Once you have the permit, in order for DEP to open the hydrant. you must provide 311 with:
- Permit number
- Your phone number
- Hydrant location
Coronavirus (COVID-19) Alert
To ensure the safety of customers during the COVID-19 public health emergency, our customer service offices in all five boroughs are open BY APPOINTMENT ONLY. To make an appointment, please call:
You must have an appointment to enter DEP's customer service offices and you must also wear a mask or face covering, as required by a New York State Executive Order. DEP has worked to minimize risks to both customers and staff by installing protective windows at all our counters and by discontinuing walk-in service to facilitate appropriate social distancing.
Learn more about DEP's COVID-19 response.
DEP Borough Offices
Department of Environmental Protection (DEP) Borough Offices are open Monday - Friday, from 9 AM to 5 PM.
1250 Broadway, 16th Floor
(Between 5th Avenue and Broadway)
1932 Arthur Avenue, 6th Floor
(Between East 176th Street and East Tremont Avenue)
250 Livingston Street, 8th Floor
(Between Elm Place and Bond Street)
96-05 Horace Harding Expressway, 1st Floor
(Between Junction Boulevard and Pedestrian Overpass)
60 Bay Street, 6th Floor
(Between Slosson Terrace and Bend)