Coronavirus (COVID-19) Alert

The Human Resources Administration (HRA) is trying to eliminate, whenever possible, the need for clients to come into their offices.

You can use the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to submit requests to HRA.

New Applicants and Current Recipients

You can apply or recertify for SNAP benefits on the ACCESS HRA website or the ACCESS HRA Mobile App. You can also fax your application or recertification form and supporting documents to:

  • (917) 639-1111 - New application
  • (917) 639-2535 - Recertification 

New applicants are required to have an eligibility interview. Current recipients may not be required to have an eligibility interview for SNAP benefits. HRA will contact you if you need to give more information or documents. Please remember to submit as many documents as you can using the ACCESS HRA Mobile app. In-person appointments are not available at this time. 

Get more information about COVID-19 and your HRA benefits.

Current Recipients Only

If you are due to recertify your SNAP benefits by August 31, 2020 and you didn’t complete your recertification, your benefits were extended.  Your case will not close for failure to recertify and you can complete the recertification process at a later date. HRA will send a notice to tell you when to recertify.

If you are due to recertify your SNAP benefits on or after September 30, 2020 and you would like to continue getting benefits, you must complete the recertification process to see if you are still eligible.

If your SNAP benefits were due to expire in March, April, May, June, July or August, they have been extended. If you were due to complete your SNAP Periodic Report in March, April, May, June, July or August, it was postponed. You do not need to recertify or submit your Periodic Report. Your benefits will continue and HRA will send you a letter telling you when you need to recertify.

All scheduled in-person appointments have been cancelled. You will get a text or email from HRA letting you know your next steps.

If you receive SNAP benefits and have lost your job or had a change in your income, please submit a Case Change using ACCESS HRA. You do not need to submit a new application. You will need to submit documents to prove the change you report. If you have to recertify your SNAP benefits within the next 75 days, you must report the change as part of your recertification.  You cannot submit a Case Change on ACCESS HRA.  

Learn about the documents you can use and the ways to submit them.

Get more information about COVID-19 and your HRA benefits.

Keep Your Information Up-to-Date

Use the ACCESS HRA website or the ACCESS HRA Mobile App to view your case information and update your contact information. It's very important that HRA has your current contact information.

HRA Locations  

The number of HRA Centers and Offices open to the public has been reduced. Please only visit an HRA Center or Office if your needs cannot be met online or by phone. Hours and locations may change.  Visit the HRA Center Locations website for more information.

EBT Cards

Applicants who have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn OTC site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until your EBT card arrives. Visit the HRA Center Locations website for more information.

Replacement EBT cards can only be sent via the mail or picked up at the Brooklyn OTC site.  For more information, visit the Electronic Benefit Transfer (EBT) Card page.

Supplement for Some SNAP Households

The Families First Coronavirus Response Act of 2020 is providing funding for a supplement to all SNAP households that did not receive the maximum SNAP benefit amount allowed for their household size in March, April, May, June, July, August and/or September.

If you already received your March, April, May, June, July, August and/or September SNAP benefit payments, and it wasn’t for the maximum for your household size, you will receive another payment. The supplement payments previously occurred in April, May, June, July and August and will occur in September to ensure all households who are eligible for the supplement receive it.

SNAP Households that received the maximum benefit, based on their household’s size, are not eligible for a supplement payment.

Get answers to frequently asked questions about the supplement benefit.

The Supplemental Nutrition Assistance Program (SNAP), or food stamps, helps people with limited income buy food. Benefits are provided on an electronic card that is used like an ATM card and accepted at most grocery stores. Stores that accept SNAP are not allowed to set a minimum purchase amount to use the benefit.

After you apply for SNAP, you will have to complete an eligibility interview and show the required documents. If you are eligible for SNAP, you will get it within 30 days. To maintain your benefit, you will have to recertify periodically.

Be aware of a scam using texting to obtain your personal information.  The text might say you were chosen to receive food stamps or SNAP.  

If you are a New York City resident and do not know if a request for information about SNAP is real or not, contact HRA by phone.

Never share personal information with individuals or organizations that you do not know. Personal information includes your social security number, bank information, or SNAP electronic benefits transfer card or PIN number. If you think the text is a scam, do not reply at all.  Just delete the message.

If you gave your personal information using the link in the text, you should file an Identity Theft report.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

  • Eligibility is based on household size, income, and household expenses.
  • You are not required to screen for eligibility before applying for SNAP.
  • If you receive SSI/Disability benefits, you can still qualify for SNAP. Receiving SNAP does not reduce your SSI/Disability payments.
  • If you are a caregiver who is not a foster parent but are financially responsible for a child or children in your care, you may be eligible for SNAP.
  • You are not required to be fingerprinted to get SNAP.

Download a list of eligibility requirements and necessary documents.

Use the ACCESS NYC eligibility screener.

Able-Bodied Adult Without Dependents (ABAWD) Work Requirements

You must meet the Able-Bodied Adult Without Dependents (ABAWD) work requirements if you apply for or receive SNAP benefits and are an ABAWD, as defined by federal SNAP rules. 

ABAWDs are only eligible to get SNAP benefits for three months in a 3-year period unless they meet certain special work requirements or are excused. In New York State, this 3-year period began on January 1, 2019.

As of April 1, 2020, all ABAWDs who live in New York City will have to meet one of the activities listed below to fulfill their work requirement.  

If you are an ABAWD you must complete and give us proof of one of the following each month:

  • Work, including "in-kind" and volunteer work, for at least 80 hours per month.
  • Participation in an employment and training program for veterans operated by the Department of Labor or Department of Veterans Affairs for at least 80 hours per month.
  • Participate in a Workforce Innovation and Opportunity Act (WIOA) or Trade Act program, including job search, job readiness, occupational skills training, and education activities for at least 80 hours per month.
  • Participate in a combination of work or qualifying work programs for at least 80 hours per month.

Proof is not required for the following work requirements because they are tracked by HRA:

  • Participate in a work activity approved by HRA for no more than 12 hours per month.
  • Participate in an HRA-approved work or training program for at least 80 hours per month.

The work requirements listed above apply to each ABAWD in the SNAP household.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

You must get an application to apply for SNAP.

Online

Download a SNAP application.

In Person

You can get help applying in person at any SNAP Center. You may be interviewed the same day.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

You can submit an application.

Online

You can apply for SNAP online at ACCESS HRA.

Visit the ACCESS HRA website.

By Mail

Mail your application to:

SNAP
Mail Application Referral Unit
P.O. Box 29197
Brooklyn, NY 11201

In Person

You can get help filing your application in person at any SNAP Center. You may be interviewed the same day.

Community Based Organizations (CBOs) also provide help with completing SNAP applications and screening applicants for eligibility. Some of the CBOs are called Easy Access or EASE (Electronic Application and Scanning Express) sites, where you can submit your documents to HRA electronically. The hours of operation for these sites may change, so you should call ahead. All SNAP Centers are wheelchair accessible.

You can get help applying for SNAP benefits at SNAP Centers and Community Based Organizations throughout the City.

All SNAP Centers are accessible for people who use wheelchairs.

Visit the HRA SNAP Center locations page for more information.

Community Based Organizations provide help with completing SNAP applications and screening applicants for eligibility. Some locations can also help you submit your documents to HRA electronically. 

You can get more information by contacting a Community Based Organization listed below. The hours of operation for these sites may change. 

Coronavirus (COVID-19) Alert

Due to the COVID-19 pandemic, most Community Based Organization locations are closed to the public until further notice. Some locations will see you in person if you have a scheduled appointment. Other locations are offering services over the phone. Please call the location for more information.

Use Site Finder to search for a Community Based Organization (CBO) where you can schedule an in person appointment. Choose "Food Stamp Center" from the Site Type dropdown menu on the Site Finder page.

All Boroughs

Hunger Free America
Monday - Friday: 9 AM - 5 PM
Assistance available over the phone.

  • (646) 865-0769 or (646) 627-7630 (English, Spanish)
  • (646) 935-3513 (English, Chinese)
  • (332) 600-5415 (English, Russian)

Bronx

Catholic Charities Bronx Center 
Assistance available over the phone; In-person services available by appointment only.
Monday - Friday: 9 AM - 4 PM
(718) 292-9090

Jewish Community Council of Pelham Parkway - Community Services Center
Assistance available over the phone.
Monday - Wednesday: 9 AM - 5 PM
(646) 627-1275 (English, Spanish)

Montefiore Sound Shore Medical Center - WIC Program
Assistance available over the phone.
Friday: 9 AM - 2 PM
(646) 627-1275 (English, Spanish)

Northern Manhattan Improvement Corporation (NMIC)
Assistance available over the phone.
Tuesday - Thursday: 9 AM - 5 PM
(347) 269-5186 or (646) 952-1392 (English, Spanish)

The HopeLine Resource Center for Community Development
Assistance available over the phone; In-person services available by appointment only.
Monday - Wednesday: 9 AM - 3 PM
(718) 402-1212

West Bronx Housing and Neighborhood Resource Center 
Assistance available over the phone.
Thursday: 9 AM - 5 PM
(646) 627-1275 or (212) 453-9532 (English, Spanish)

Brooklyn

Arab American Family Support Center
Monday, Wednesday, Thursday, 9 AM - 5 PM (In-person services available by appointment only)
Tuesday and Friday, 9 AM - 5 PM (Assistance available over the phone)
(718) 643-8000

Bed-Stuy WIC Center
Assistance available over the phone.
Monday - Tuesday: 9 AM - 5 PM
(347) 880-2922 (English, Spanish)

Council of People Organization (COPO)
Assistance available over the phone.
Monday - Friday: 9 AM - 4 PM
(718) 434-3266

Crown Heights JCC
Assistance available over the phone.
Monday - Thursday: 9 AM - 5 PM; Friday: 9 AM - 2 PM
(718) 778-8808 (English, Hebrew, Russian, Yiddish)

Jewish Community Council of Marine Park (JCC Marine Park)
Assistance available over the phone.
Wednesday: 9 AM - 5 PM
(347) 880-2922 (English, Spanish)

Kings Bay Y
Assistance available over the phone.
Friday: 9 AM - 2 PM
(646) 648-0502 (English, Russian)

RiseBoro Community Partnership (formerly RBSCC)
Assistance available over the phone; In-person services available by appointment only.
Monday - Friday, 9 AM - 5 PM
(718) 366-1830

Shorefront Jewish Community Council (Shorefront JCC)
Assistance available over the phone; In-person services available by appointment only.
Monday - Thursday, 9 AM - 5 PM; Friday 9 AM - 2 PM
(718) 743-0575 ext. 7501 (English, Russian)

The Campaign Against Hunger
In-person services available by appointment only.
Monday - Friday, 9 AM - 4 PM; Saturday 12 PM - 4:30 PM
(718) 773-3551 ext. 112

United Jewish Organization of Williamsburg (UJO)
Assistance available over the phone.
Monday - Thursday, 9 AM - 5 PM
(718) 643-9700 (English, Yiddish)

Manhattan    

Community Kitchen of West Harlem - Food Bank
Assistance available over the phone.
Monday - Friday: 9 AM - 4:30 PM
(212) 894-8060

Met Council
Assistance available over the phone.
Monday - Thursday: 9 AM - 5 PM; Friday: 9 AM - 2 PM
(212) 453-9532 (English, Spanish)

Tzu Chi Foundation - Lafayette
Assistance available over the phone; In-person services available by appointment only.
Wednesday, 10 AM - 2 PM
(212) 965-1151

Queens

Affinity Health Plan Flushing
Assistance available over the phone.
Wednesday - Thursday, 9 AM - 5 PM; Friday, 9 AM - 2 PM
(646) 352-1800 (English, Mandarin)

Jewish Community Council of Far Rockaway Peninsula (JCCRP)
Assistance available over the phone.
Tuesday - Wednesday, 9 AM - 5 PM; Friday, 9 AM - 2 PM
(646) 648-0502 (English, Russian)

Queens Jewish Community Council (Queens JCC)
Assistance available over the phone.
Monday and Thursday: 9 AM - 5 PM
(646) 648-0502  

Tzu Chi Foundation - Flushing
Assistance available over the phone; In-person services available by appointment only.
Monday and Wednesday: 10 AM - 2 PM
(718) 888-0866

Staten Island

Community Health Action of Staten Island (CHASI)
Assistance available over the phone; In-person services available by appointment only.
Monday - Friday: 9 AM - 4 PM; Saturday 12 PM - 4 PM
(718) 808-1800

Empire Blue Cross Blue Shield Health Plan
Assistance available over the phone.
Monday and Wednesday: 9 AM - 5 PM
(646) 952-1392 or (212) 453-9532 (English, Spanish)

Eligibility Interview

After the Human Resources Administration (HRA) gets your application, they will contact you within 5 days to schedule an eligibility interview. Most interviews are done at a SNAP Center. If you apply in person at a SNAP Center, you may be interviewed the same day.

You can request reasonable accommodations if:

  • You are working, elderly, or disabled
  • You have problems with child care
  • You have trouble traveling to a SNAP Center

Required Documents

You can submit an application without supporting documents, but you need to bring the following documents to your eligibility interview:

  • Proof of identity (driver's license, ID card)
  • Proof of address, unless you are homeless (apartment or house lease, utility bill, rent receipt, or mortgage statement)
  • Social Security numbers of all applicants
  • Proof of the amount of all earned and unearned income before taxes or deductions (pay stubs for the past four weeks, employer wage statement, benefits letter from Social Security unemployment compensation, Veterans Administration, or pensions)
  • Number and relationship of people in the household
  • Proof of shelter costs and utility expenses
  • Proof of immigration status for non-citizen applicants (immigration information is not required for household members who are not applying for SNAP)
  • Proof of child support payments you make if you want the amount you pay to be considered (support order, separation agreement, child support records)
  • Proof of out-of-pocket medical expenses if you are age 60 or older or receive federal disability benefits (doctor or hospital bills, prescription receipts, receipts for over-the-counter medical expenses if prescribed by a medical practitioner, transportation costs to get to medical care)
  • Proof of child care expenses if you are working, looking for work, or in training

If you cannot keep your SNAP application interview, or if you missed your interview, you can reschedule your appointment.

Call 311 for assistance.

If you need to submit additional documents you may fax them:

  • Concourse S45
    Fax: (917) 639-2473
     
  • Coney Island S22
    Fax: (917) 639-1108
     
  • Crotona S46
    Fax: (917) 639-1107
     
  • East End S02
    Fax: (917) 639-2501
     
  • East New York S28
    Fax: (917) 639-2520
     
  • Fort Greene S20
    Fax: (917) 639-2483
     
  • Hunts Point S40
    Fax: (917) 639-2482
     
  • Jamaica S54
    Fax: (917) 639-2476
     
  • North Brooklyn S26
    Fax: (917) 639-2489
     
  • Queens S53
    Fax: (917) 639-2492
     
  • Richmond S99
    Fax: (917) 639-2537
     
  • Rockaway S79
    Fax: (917) 639-2523
     
  • Food Stamp SSI
    Fax: (917) 639-2532
     
  • St Nicholas S14
    Fax: (917) 639-2498
     
  • Washington Heights S13
    Fax: (917) 639-2496
     
  • Waverly S19
    Fax: (917) 639-2504
     
  • Williamsburg S21
    Fax: (917) 639-2486

Expected Wait-Time

When your application is received, the Human Resources Administration (HRA) will contact you and make an appointment within 5 days. You will have an option for a telephone interview.

If you pick up an application at a SNAP center, you may be interviewed the same day.

If you are eligible for SNAP, you will receive them within 30 days. In some cases, you can get emergency benefits sooner.

Expedited Processing

Expedited processing allows eligible people to get SNAP benefits within 5 days. If you qualify, you will get an interview within 2 days.

You may be eligible if one of the following apply:

  • You are eligible for SNAP. Your household has less than $100 in cash or other available resources. You will have less than $150 in gross income (before taxes) during the month that you apply.
  • Your combined income and available resources in the month that you apply are less than the total of your rent or mortgage plus heat, utilities, and phone bills.
  • At least one person in the household is a migrant or seasonal farm worker who has less than $100 in cash or other available resources.

Applicants and participants can find out their SNAP case status. Existing participants can also get assistance with recertification.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

If you are 60 or older, you can get help applying for SNAP by phone.

You must:

  • Be a resident of New York City
  • Have an annual household income of less than $32,000
  • Not already be enrolled in SNAP

Call 311 for assistance.

If you have a disability, medical condition, or mental health condition that makes it hard for you to apply for or get SNAP benefits, you can request a reasonable accommodation.

By Email

ConstituentAffairs@dss.nyc.gov

By Fax

(212) 331-4685

By Mail

Office of Constituent Services
150 Greenwich Street, 35th Floor
New York, NY 10007

By Phone

Call 311 for assistance.

Help

If you already get SNAP and need help, contact the SNAP Center where your case is currently serviced.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

Recertification

Once you have submitted your recertification form, you can have your recertification interview at the time that you call.

Online

Visit the ACCESS HRA website.

Download a SNAP Recertification Form.

By Phone

Call 311 for assistance.

Your benefits schedule may change from month to month and from year to year. Changes happen most often in January and July. You can check your current schedule by phone. You will need to provide your 19-digit card number.

Call 311 for assistance.

With SNAP, you can buy:

  • Food or food products
  • Seeds to grow vegetables and plants that provide food, such as basil or tomatoes
  • Baby formula, diabetic and diet foods
  • Edible items used in preparing or preserving food, such as spices, herbs, pectin, and shortening
  • Water and ice labeled for human consumption
  • Snack foods

You can't use SNAP to buy:

  • Prepared hot foods in grocery stores or any prepared food (hot or cold) meant to be eaten at the store
  • Alcoholic beverages or tobacco
  • Cleaning products, paper products, toiletries, or cooking utensils
  • Pet supplies
  • Items for food preservation such as canning jars or lids, freezer containers, or food wrapping paper
  • Medicines, vitamins, or minerals
  • Items for gardening, such as fertilizer or peat moss

You can make a complaint about SNAP, including:

  • Delays
  • Expired SNAP benefits
  • Staff behavior at a SNAP Center
  • How your case is handled
  • Stores that set a minimum purchase amount to use SNAP benefits

Call 311 for assistance by phone.

On April 18, 2019, the U.S. Department of Agriculture (USDA) began a two-year pilot for online purchasing by Supplemental Nutrition Assistance Program (SNAP) participants in New York State.

SNAP households with electronic benefit transfer (EBT) cards will be able to use their benefits to purchase eligible food items. SNAP benefits cannot be used to pay for service or delivery charges.  

Find participating stores and get more information about the SNAP online purchasing pilot.

Read the USDA press release about the SNAP online purchasing pilot.