Coronavirus (COVID-19) Alert

You must wear a mask within indoor stations and once you board a train or bus. You do not have to wear a mask at outdoor train stations and platforms, or at bus stops. 

If you don’t have a mask, stop by a subway station booth or ask a LIRR or Metro-North station ambassador for a free one. If you refuse to wear a mask while on a train or bus, you could be issued a $50 fine.

Get the latest information about MTA service during the outbreak.

Social Distancing and Face Covering Complaints

To report social distancing violations, face covering violations, or overcrowding on the subway or buses, contact the Metropolitan Transportation Authority (MTA) online.

Need something else?

The Metropolitan Transportation Authority (MTA) manages public transportation in New York City.

You can:

  • Get schedule, fare, route, and trip planning information
  • Learn how to buy or replace MetroCards, including Reduced-Fare MetroCards
  • Buy Select Bus Service tickets
  • Give feedback about subway or bus service, MTA employees, subway advertising, or the MyMTA app
  • Report a problem with a MetroCard vending machine or bus, train, or station maintenance
  • Report a problem with service status trackers and alerts
  • Report property lost or found on a bus or train, or in a subway station
  • Request a transit delay verification

Online

Visit the Metropolitan Transportation Authority (MTA) website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

As of April 21, 2019, the current fares are:

  • Subways, local buses, and Staten Island Railway: $2.75 (Reduced Fare: $1.35)
  • Single ride (only sold at subway vending machines): $3
  • Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50)
  • Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50)
  • Express bus: $6.75 (Reduced Fare during off-peak hours only: $3.25)
  • Paratransit and Access-A-Ride: $2.75

One Metro New York (OMNY)

OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare. 

This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations are now equipped with OMNY. 

OMNY currently supports a full-fare, pay-per-ride option for now, including free transfers. Additional fare options will be available during future phases of the rollout, including reduced fares, student fares, special programs, and more.  Until then, you can keep using your MetroCard.

Learn more about OMNY.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

Reduced-fare MetroCards are available for riders who are 65 or older or riders who have qualifying disabilities. The reduced fare is half the base fare. (For example, the base fare for subways and local buses is $2.75, so the reduced fare is $1.35.) 

Your reduced-fare card will have your name and photo on it. If you don’t have your card with you, you can pay the reduced fare in cash.

Learn more about Reduced-Fare MetroCards.

How to Apply

You can apply by mail or in person at the MTA Customer Service Center or a MetroCard Bus or Van.  If you choose to apply in person at the Customer Service Center, you must make an appointment.

Instructions, applications, and locations are available online.

Learn how to apply for a Reduced-Fare MetroCard.

Schedule an appointment at the Customer Service Center.

Fair Fares NYC MetroCards

If you are between the ages of 18 and 64, meet certain income guidelines, and are not eligible for any other transportation discount program, you may be eligible for a discounted MetroCard through Fair Fares NYC instead. 

To learn more, visit the Fair Fares NYC page.

Further Assistance

You can get more information and assistance by phone.

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

Coronavirus (COVID-19) Alert

The MTA's lost and found office is open daily from 10 AM to 6 PM by appointment only. 

You must file a claim for a lost item. If the MTA finds it, they will contact you and schedule an appointment to pick it up.

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.

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