Buses and Subways

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The Metropolitan Transportation Authority (MTA) manages public transportation in New York City.

You can get information online or by phone from the MTA about:

  • Schedule, fare, route, and trip planning information, including service delays or changes
  • Buying or replacing MetroCards, including Reduced-Fare MetroCards
  • Using the One Metro New York (OMNY) contactless fare payment system
  • Buying Select Bus Service tickets
  • Requesting a transit delay verification
  • Filing a claim

Online

Visit the Metropolitan Transportation Authority (MTA) website.

Get schedules, route, and trip planning information.

Learn about other ways to contact the MTA.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

The current fares are: 

  • Subways, local buses, and Staten Island Railway: $2.90 (Reduced Fare: $1.45)
  • Single ride (only sold at subway vending machines): $3.25
  • Unlimited 7-day MetroCard: $34 (Reduced Fare: $17)
  • Unlimited 30-day MetroCard: $132 (Reduced Fare: $66)
  • Express bus: $7 (Reduced Fare, during off-peak hours only, will remain at $3.25)
  • Paratransit and Access-A-Ride: $2.90

Learn more MTA fare increases.

One Metro New York (OMNY)

OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare. 

This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations are now equipped with OMNY. 

OMNY currently supports a full-fare, pay-per-ride option for now, including free transfers. Additional fare options will be available during future phases of the rollout, including reduced fares, student fares, special programs, and more.  Until then, you can keep using your MetroCard.

Learn more about OMNY.

OMNY Fare Capping

The fare capping program is available for full-fare and Reduced-Fare OMNY trips on New York City subways and local, limited, and Select Bus Service buses. With this program, you will always pay the lowest fare each week if you use OMNY, no matter how many trips you take. You will not have to pay upfront for an unlimited 7-Day MetroCard. 

The program would apply only to trips taken using the OMNY contactless fare payment system. You must use the same contactless bank card, smart device, or OMNY card for each trip.

If you paid $34 in fares (or $17 if you are a Reduced-Fare customer), you will automatically receive free, unlimited rides for the rest of the week. The seven-day period begins with your first tap and resets every seven days.

Express buses, group trips, and transfers do not count toward the weekly cap.

Learn more about OMNY fare capping.

Further Assistance

You can get more information and assistance with OMNY by phone.

  • Agency: Metropolitan Transportation Authority
  • Division: OMNY Customer Service
  • Phone Number: (877) 789-6669
  • Business Hours: Monday - Friday: 8 AM - 8 PM; Saturday - Sunday: 8 AM - 5 PM

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

Reduced-fare MetroCards and One Metro New York (OMNY) are available for riders who are 65 or older or riders who have qualifying disabilities.

The reduced fare is half the base fare. (For example, the base fare for subways and local buses is $2.90, so the reduced fare is $1.45.) 

Please note: If you are between the ages of 18 and 64, meet certain income guidelines, and are not eligible for this or any other transportation discount program, you may be eligible for a discounted MetroCard through Fair Fares NYC instead. To learn more, visit the Fair Fares NYC page. 

MetroCards

Your reduced-fare card will have your name and photo on it. If you don’t have your card with you, you can pay the reduced fare in cash.

Learn more about Reduced-Fare MetroCards.

How to Apply

You can apply by mail or in person at the MTA Customer Service Center or a MetroCard Bus or Van.  If you choose to apply in person at the Customer Service Center, you must make an appointment.

Instructions, applications, and locations are available online.

Learn how to apply for a Reduced-Fare MetroCard.

Schedule an appointment at the Customer Service Center.

Replacing a Reduced-Fare MetroCard

You can submit a claim form online if your reduced-fare MetroCard was lost, stolen, or never received in the mail.

Submit a Reduced-Fare MetroCard claim form.

Further Assistance

You can get more information and assistance by phone, including help with Reduced-Fare MetroCard applications or replacement requests.

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

OMNY

You can link your Reduced-Fare benefit to the OMNY system with your own contactless device or card.

Go online to omny.info and follow the prompts in the Digital Assistant, found in the bottom right corner of the homepage. It takes you through the step-by-step process of switching to OMNY. You will need to provide information from your Reduced-Fare MetroCard and credit or debit card.

You can also visit the MTA Customer Service Center or a MetroCard Bus or Van for assistance with switching to OMNY.  If you choose to go in person at the Customer Service Center, you must make an appointment.

Schedule an appointment at the Customer Service Center.

Reduced-Fare OMNY Cards 

If you want to wait for a Reduced-Fare OMNY card, they will be issued soon. They will have similar functionality to today’s MetroCards, along with the ability to reload value online, at retail locations, or in subway stations.

Further Assistance

You can get more information and assistance by phone.

  • Agency: Metropolitan Transportation Authority
  • Division: OMNY Customer Service
  • Phone Number: (877) 789-6669
  • Business Hours: Monday - Friday: 8 AM - 8 PM; Saturday - Sunday: 8 AM - 5 PM

Report Lost Property

If you think you lost an item on a train or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you lost an item on a bus, talk to an MTA representative at the bus depot. If the item was turned in, it will be held at the bus depot before it is sent to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

The Lost Property Unit is in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine. You must schedule an appointment to go in person. Appointment is only available if you were contacted to pick up your item.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.

Report Found Property

Found in a Train or Station

Take smaller items, such as wallets, tablets or cellphones to the nearest subway station booth agent. For security reasons, agents cannot open the booth door.

Call 511 to arrange to drop off larger items at NYCT Lost & Found. 

Found on a Bus

Items found on a bus should be turned in to the bus operator.

You can submit reports online or by phone to the MTA about:

  • Feedback about subway or bus service, MTA employees, subway advertising, or the MyMTA app
  • Graffiti at MTA locations
  • Maintenance issues in a station or on a bus or train
  • Problems with a MetroCard vending machine
  • Problems with service status trackers and alerts
  • Report rats and other animals at MTA locations

Online

Submit complaints, compliments, and feedback about the MTA.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

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