Coronavirus (COVID-19) Alert

The Metropolitan Transportation Authority (MTA) is operating the Essential Service Plan on subways, buses, Long Island Railroad, and Metro-North Railroad until further notice.

If you're not traveling for work or for urgent personal business like a medical appointment, do not use public transportation in order to keep limited capacity available for people who must travel.

Face masks are required for all riders. If you don’t have a mask, stop by a subway station booth or ask a LIRR or Metro-North station ambassador for a free one. If you refuse to wear a mask, you could be issued a fine.

Get the latest information about MTA service during the outbreak.

For information about the MTA’s reopening plan and rider health and safety rules, visit the Coronavirus (COVID-19) and City Life page.

Overnight Service

Every day from 1 AM to 5 AM, there is no subway service to allow trains and stations to be disinfected. Bus service will continue to run 24/7.

The Essential Connector Service for essential workers ended on August 30th. 

Learn more about overnight service changes and transit alternatives.

Bus Boarding Policy

As of August 31st, the MTA resumed front door boarding and began collecting fares on all buses. The MTA will have teams on buses to remind customers that fares are coming back and to remind them to wear masks.

Riders can pay for fares using the OMNY contactless fare payment system, MetroCards, or coins at the front of all buses in Manhattan and Staten Island. OMNY can also be paid at the rear door of all Manhattan SBS buses. Buses in the Bronx, Brooklyn, and Queens will use regular payment boxes to collect fares.

Learn more about the bus boarding policy.

Need something else?

Get the latest service information.

The Metropolitan Transportation Authority (MTA) manages public transportation in New York City.

You can:

  • Get schedule, fare, route, and trip planning information
  • Learn how to buy or replace MetroCards, including Reduced-Fare MetroCards
  • Buy Select Bus Service tickets
  • Give feedback about subway or bus service, MTA employees, or subway advertising
  • Report a problem with a MetroCard vending machine or bus, train, or station maintenance
  • Report property lost or found on a bus or train, or in a subway station
  • Request a transit delay verification

Online

Visit the Metropolitan Transportation Authority (MTA) website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

As of April 21, 2019, the current fares are:

  • Subways, local buses, and Staten Island Railway: $2.75 (Reduced Fare: $1.35)
  • Single ride (only sold at subway vending machines): $3
  • Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50)
  • Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50)
  • Express bus: $6.75 (Reduced Fare during off-peak hours only: $3.25)
  • Paratransit and Access-A-Ride: $2.75

Reduced-Fare MetroCards

Reduced fares are available for riders who are 65 or older or riders who have qualifying disabilities.

Learn more about Reduced-Fare MetroCards.

If you are between the ages of 18 and 64, meet certain income guidelines, and are not eligible for any other transportation discount program, you may be eligible for a discounted MetroCard through Fair Fares NYC. To learn more, visit the Fair Fares NYC page.

One Metro New York (OMNY)

OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare. 

This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations will be equipped with OMNY by the end of 2020.

OMNY will only be available on a full-fare, pay-per-ride basis until every subway station, bus route, and the Staten Island Railway has this new technology. Until then, you can keep using your MetroCard.

You can get more information about OMNY, including which stations currently have the new payment system installed.

Learn more about OMNY.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

Coronavirus (COVID-19) Alert

The MTA's lost and found offices are closed until further notice.  Assistance is still available online.

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.