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The Metropolitan Transportation Authority (MTA) manages public transportation in New York City.

You can:

  • Get schedule, fare, route, and trip planning information
  • Learn how to buy or replace MetroCards, including Reduced-Fare MetroCards
  • Buy Select Bus Service tickets
  • Give feedback about subway or bus service, MTA employees, or subway advertising
  • Report a problem with a MetroCard vending machine or bus, train, or station maintenance
  • Report property lost or found on a bus or train, or in a subway station
  • Request a transit delay verification

Online

Visit the Metropolitan Transportation Authority (MTA) website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Sun - Sat: 6:00 AM - 10:00 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

As of April 21, 2019, the current fares are:

  • Subways, local buses, and Staten Island Railway: $2.75 (Reduced Fare: $1.35)
  • Single ride (only sold at subway vending machines): $3
  • Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50)
  • Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50)
  • Express bus: $6.75 (Reduced Fare during off-peak hours only: $3.25)
  • Paratransit and Access-A-Ride: $2.75

One Metro New York (OMNY)

OMNY is MTA’s new fare payment system. It will replace the MetroCard as it rolls out in phases between now and 2023.

We are now in the first phase. You can use your contactless credit, debit, or reloadable prepaid card, or your mobile phone or wearable, to board all Staten Island buses and the 4/5/6 trains between Grand Central - 42nd Street and Atlantic Avenue - Barclays Center.

OMNY will only be available on a full-fare, pay-per-ride basis until every subway station, bus route, and the Staten Island Railway has this new technology. Until then, you can keep using your MetroCard.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Sun - Sat: 6:00 AM - 10:00 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.