Call 911
Call 911 to report someone in immediate danger.

Coronavirus (COVID-19) Alert

You must wear a mask inside indoor stations and onboard trains and buses. You do not have to wear a mask at outdoor train stations and platforms, or at bus stops. 

You can get a free mask at a subway station booth or from an LIRR or Metro-North station ambassador. Riders who refuse to wear a mask could get a $50 fine.

Get the latest information about MTA service during the COVID-19 pandemic.

Contact the MTA to report overcrowding or people not wearing masks on trains or buses.

Need something else?

The Metropolitan Transportation Authority (MTA) manages public transportation in New York City.

You can get information online or by phone from the MTA about:

  • Schedule, fare, route, and trip planning information, including service delays or changes
  • Buying or replacing MetroCards, including Reduced-Fare MetroCards
  • Using the One Metro New York (OMNY) contactless fare payment system
  • Buying Select Bus Service tickets
  • Requesting a transit delay verification
  • Filing a claim

You can submit reports online or by phone to the MTA about:

  • Feedback about subway or bus service, MTA employees, subway advertising, or the MyMTA app
  • Maintenance issues in a station or on a bus or train
  • Problems with a MetroCard vending machine
  • Problems with service status trackers and alerts
  • Lost or found property on a bus or train, or in a subway station

Online

Visit the Metropolitan Transportation Authority (MTA) website.

Submit complaints, compliments, and feedback to the MTA.

Learn about other ways to contact the MTA.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

As of April 21, 2019, the current fares are:

  • Subways, local buses, and Staten Island Railway: $2.75 (Reduced Fare: $1.35)
  • Single ride (only sold at subway vending machines): $3
  • Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50)
  • Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50)
  • Express bus: $6.75 (Reduced Fare during off-peak hours only: $3.25)
  • Paratransit and Access-A-Ride: $2.75

One Metro New York (OMNY)

OMNY is MTA’s new contactless fare payment system that will eventually replace the MetroCard. With OMNY, you can use your own contactless card or smart device to pay your fare. 

This new system is being rolled out in phases. All bus routes, subway stations, and Staten Island Railway locations are now equipped with OMNY. 

OMNY currently supports a full-fare, pay-per-ride option for now, including free transfers. Additional fare options will be available during future phases of the rollout, including reduced fares, student fares, special programs, and more.  Until then, you can keep using your MetroCard.

Learn more about OMNY.

OMNY Fare Capping

On February 28, 2022, the MTA will launch a pilot fare capping program for OMNY users. With this pilot program, you will always pay the lowest fare each week if you use OMNY, no matter how many trips you take. You will not have to pay upfront for an unlimited 7-Day MetroCard.

The pilot program will initially be available for full-fare trips on New York City subways and local buses. The program would apply only to trips taken using the OMNY contactless fare payment system. You must use the same contactless bank card, smart device, or OMNY card for each trip.

You will automatically receive free, unlimited rides for the rest of the week once you have paid $33 in fares, the same as taking 12 trips during a seven-day period. The seven-day period begins at 12 AM on Mondays and end at 11:59 PM on Sundays during this pilot program.

Learn more about OMNY fare capping.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

Reduced-fare MetroCards are available for riders who are 65 or older or riders who have qualifying disabilities. The reduced fare is half the base fare. (For example, the base fare for subways and local buses is $2.75, so the reduced fare is $1.35.) 

Your reduced-fare card will have your name and photo on it. If you don’t have your card with you, you can pay the reduced fare in cash.

Learn more about Reduced-Fare MetroCards.

How to Apply

You can apply by mail or in person at the MTA Customer Service Center or a MetroCard Bus or Van.  If you choose to apply in person at the Customer Service Center, you must make an appointment.

Instructions, applications, and locations are available online.

Learn how to apply for a Reduced-Fare MetroCard.

Schedule an appointment at the Customer Service Center.

Replacing a Reduced-Fare MetroCard

You can submit a claim form online if your reduced-fare MetroCard was lost, stolen, or never received in the mail.

Submit a Reduced-Fare MetroCard claim form.

Fair Fares NYC MetroCards

If you are between the ages of 18 and 64, meet certain income guidelines, and are not eligible for any other transportation discount program, you may be eligible for a discounted MetroCard through Fair Fares NYC instead. 

To learn more, visit the Fair Fares NYC page.

Further Assistance

You can get more information and assistance by phone, including help with Reduced-Fare MetroCard applications or replacement requests.

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

Coronavirus (COVID-19) Alert

The MTA's lost and found office is open daily from 10 AM to 6 PM by appointment only. 

You must file a claim for a lost item. If the MTA finds it, they will contact you and schedule an appointment to pick it up.

Report Lost Property

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Daily: 6 AM - 10 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.

Report Found Property

Found in a Train or Station

Take smaller items, such as wallets, tablets or cellphones to the nearest subway station booth agent. For security reasons, agents cannot open the booth door.

Call 511 to arrange to drop off larger items at NYCT Lost & Found. 

Found on a Bus

Items found on a bus should be turned in to the bus operator.

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