Pandemic Electronic Benefit Transfer (P-EBT) Cards

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Electronic Benefit Transfer (EBT) Card Assistance for Clients

New York State continues to distribute Pandemic EBT food benefits to all households with eligible children who receive free school lunch under the National School Lunch Act. Nearly all eligible children throughout the state who had their in-person attendance reduced during the 2020-21 school year due to the pandemic have been issued their P-EBT food benefits.

The State’s Office of Temporary and Disability Assistance (OTDA) is distributing Summer P-EBT food benefits to eligible students. Each eligible student will receive a one-time payment of $375 in food benefits.

P-EBT food benefits will remain available and accessible on your P-EBT Food Benefit card for at least 274 days from the date they were issued.

Learn more about P-EBT food benefits.

You can request a replacement P-EBT card by phone if your previously issued card has been lost, stolen or damaged. You can also change or reset your card's PIN number.

You will need to provide information to verify the cardholder's identity, including the cardholder’s 8-digit birthday (MM/DD/YYYY) and the 4-digit Personal Identification Number (PIN) you selected for the P-EBT food benefit card that you are replacing. If you did not previously create a PIN, you will still be able to order a replacement card by following the prompts.

Agency: New York State Office of Temporary and Disability Assistance
Division: Electronic Benefit Transfer (EBT) Customer Service
Phone Number: (888) 328-6399
Business Hours: 24 hours, 7 days a week
Staff is available at all times through the automated phone system.

You can contact the P-EBT Food Benefits Helpline if you need more help with P-EBT benefits.

Visit the following pages instead if you need case assistance with:

The P-EBT Food Benefits Helpline can only answer questions and concerns about the Pandemic EBT benefits. You can get information about benefit payments, including the amount paid.

By Phone

Agency: New York State Office of Temporary and Disability Assistance
Division: P-EBT Food Benefit Helpline
Phone Number: (833) 452-0096
Business Hours: Monday - Friday: 9 AM - 5 PM

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Pandemic Electronic Benefit Transfer (P-EBT) Cards

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